Job Description
Account Management Lead
Location: Sheffield - Hybrid (or London - Remote)
Do you love building strong client relationships and helping teams deliver great results?
We’re looking for an Account Management Lead to join our Customer Success Team at Airship/Toggle. You’ll manage a small team of Account Managers who nurture our hospitality clients — particularly our Plus and Expert accounts — ensuring smooth renewals, identifying upsell and cross-sell opportunities, and driving long-term success.
This is a key role in our business, combining people management, client engagement, and commercial growth. You’ll be both hands-on and strategic — coaching your team while strengthening relationships with our clients and representing Airship/Toggle at meetings and events.
About Airship/Toggle
Airship/Toggle is a leading hospitality SaaS company on a mission to help brands connect with their guests. Our platforms simplify operations, improve communication, and unlock revenue growth.
We’re a collaborative and driven team, committed to being a trusted partner to the hospitality industry. You’ll find a relaxed, supportive environment where ideas are heard, people take ownership, and results matter.
What You’ll Do
* Lead, coach, and develop a small team of Account Managers.
* Manage and support relationships with our Plus and Expert accounts.
* Oversee renewals, upsells, and cross-sells across the client base.
* Attend client meetings and industry events, representing Airship/Toggle.
* Act as a trusted partner, helping clients get the most value from our products, including running training and strategy review sessions.
* Collaborate with Sales, Product, and Customer Success teams to deliver great outcomes.
* Track account performance and identify opportunities for growth and improvement.
About You
You’re a confident, commercially aware leader or senior AM who thrives in a target-driven environment. You’re great with people — both clients and your team — and love helping others succeed.
You’ll bring:
* Proven experience in account management leadership.
* A strong track record of managing renewals, upsells, and cross-sells.
* Excellent communication and relationship-building skills.
* Experience leading and developing high-performing teams.
* Commercial awareness and a proactive, results-focused approach.
* Confidence in client meetings and at industry events.
* Experience in hospitality or hospitality tech is a strong plus.
What We Offer
* Salary: £45,000 + performance-based commission
* ️ 33 days’ holiday (including bank holidays)
* An extra day off for your birthday
* Flexible hybrid working (in Sheffield, or remote if based in London)
* ️ Vitality Health Insurance
* Cycle to Work scheme
* Access to counselling and advice via our EAP
Join Us
If you’re ready to make a positive impact, lead a talented team, and build meaningful client relationships, we’d love to hear from you.
We’re committed to creating a diverse and inclusive workplace and welcome applications from all backgrounds.