Global Client Advocate
Location: Chester or Bromley, UK
Company Overview
At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.
Role Description
This position sits within the Global Client Advocate (GCA) team, operating at the centre of the Bank’s most significant client relationships. The team represents the voice of the client across the organisation, helping to deliver operational excellence, a global view of performance, and scalable, consistent solutions.
As a Global Client Advocate, you will manage a portfolio of highly complex, top‑tier Treasury clients with sophisticated treasury, cash management, and servicing needs. You will act as the primary point of contact for operational matters, working closely with internal partners across regions and functions to support service delivery, implementations, and continuous improvement initiatives.
Key Responsibilities
* Manage end‑to‑end client coverage, servicing activity, and coordination of projects and implementations for complex, global Treasury clients.
* Serve as the primary point of contact and advocate for a portfolio of high‑value clients.
* Coordinate delivery of treasury, cash management, card, merchant, and depository solutions.
* Support the resolution of sensitive operational and implementation matters across regions and functions.
* Facilitate internal and external discussions to align requirements, timelines, and delivery outcomes.
* Develop a strong understanding of clients’ global operating models and identify opportunities to improve efficiency, resilience, and scalability.
* Use data and analysis to identify trends, risks, and opportunities for continuous improvement.
* Deliver structured service and improvement reviews with a focus on quality, consistency, and digital adoption.
* Act as a trusted partner to clients and internal stakeholders, balancing advocacy with shared accountability.
* Share knowledge and provide guidance to support collaboration and effective issue resolution.
Skills & Experience
* Strong knowledge of treasury and cash management products and wholesale banking operations.
* Experience managing complex, strategic client relationships in a global environment.
* Effective stakeholder engagement and collaboration skills.
* Sound judgement and structured decision‑making capability.
* Experience contributing to operational change, process improvement, or digitisation initiatives.
* Strong analytical and communication skills, with proficiency in Word, Excel, and PowerPoint.
Benefits
* Private healthcare for you and your family and an annual health screen.
* Competitive pension plan, life assurance and group income protection cover.
* 20 days of backup childcare and 20 days of backup adult care per annum.
* Option to change core benefits and access to a variety of flexible benefits.
* Use of flex fund for benefits.
* Access to emotional wellbeing helpline, mental health first aiders and virtual GP services.
* Opportunity to donate to charities directly through payroll with bank matching.
* Access to Arts & Culture corporate membership programme and discounted entry to cultural institutions.
* Opportunity to volunteer in local community and develop skills.
Equal Opportunity
We are an equal‑opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio‑economic background, responsibilities for dependants, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications and experience.
We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to inform us of adjustment requirements.
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