The opportunity
Delaware North UK is hiring for a casual Profit Protection Compliance Manager to join our Match Day team at our Stadium of Light site in Sunderland.
The role will support the Profit Protection Manager in delivery of the event day Profit Protection and Risk & Compliance agenda for Delaware North. You will work under the direction of the full time Risk & Compliance/ Profit Protection team & Delaware North Operational team being responsible for the delivery of required work activities.
This role is offered on a casual worker agreement basis, with most events taking place at weekends and/or in the evening. That means you’ll be able to earn some extra cash doing a fun job that fits in with your other commitments.
Pay
The expected pay for this role is £20 / hour
What we offer
At Delaware North UK, you’ll find yourself working at the coolest venues with some of the best team members. Here, talent and hard work are rewarded, so although this might not be your only job, it may be your best. We’re looking to create the future of hospitality, so if you’re ready to take the next step, shoot and score your future career with us and see why Delaware North is your best move yet. As our team member, you’ll receive:
* Competitive weekly pay
* Flexible hours, choosing part-time shifts including evenings and weekends that suit your lifestyle
* Experience in a dynamic workplace hosting major national and international sporting events and concerts, including The Lads at Sunderland A.F.C. in Premier League football, and Take That taking the stage, as well as a range of exciting meetings and events, and plenty more still to come in 2026
Help us delight the world by applying today.
What will you do?
* Responsible for delivery of the Profit Protection & Compliance event day agenda and associated work activities.
* Monitor compliance to Delaware North policies and procedures, health & safety guidelines and legal requirements in operational areas to ensure full compliance ensuring all staff are working in a safe and secure environment.
* Management of security related incidents involving Delaware North personnel or in Delaware North operational areas.
* Carry out event day revenue & stock variance investigations & conduct kiosk/bar & worker observations to monitor performance.
* Carry out assessment audits on staff within the Team Leader training program, providing feedback on performance & training, making recommendation to the Team Leader and wider full-time management team that will drive improvement & ensure staff are either successfully appointed in role or removal from the program.
More about you
* Experienced in coaching and mentoring others to drive performance.
* Excellent communication skills with all levels of staff.
* Good working knowledge of managing operational standards & health and safety requirements, within a catering setting.
* Proven experience in management experience in Profit Protection and/or similar role or Management/ Supervisory experience in catering/ hospitality operations.
* Working knowledge of HR Employment law.
* Experience in conducting corporate investigation interviews.
* Investigation Report & Statement writing.
* Flexible to support mobile working across UK business.
* Able to work weekends and evening events to support Profit Protection & Compliance duties.
Source: Hospitality Online
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