3rd Line Infrastructure Engineer
We are in search of a 3rd Line Infrastructure Engineer to join Leidos UK within the Defence Team, based Herefordshire. In response to the success of the growing business, Leidos requires a number of 3rd Line Infrastructure Engineers to support this expansion by helping to create compelling solutions for our existing and future customers.
Responsibilities
The preferred candidate will be primarily responsible for the operation and maintenance of MS System Centre Configuration Manager (SCCM) / Microsoft Endpoint Configuration Manager (MECM) but also demonstrate effective application of Infrastructure and extensive knowledge across a variety of technologies such as Microsoft Windows Server (including services such as AD, DNS, DHCP) and virtualisation (Hyper‑V), Microsoft Stack Technologies (SharePoint, SQL Server, Skype for Business / Teams), networking technologies and storage. The role will provide technical exposure variance across both outcomes‑based project activities and operational (Business as Usual) support activities. The duties of the role will include on‑site support and out of hours on‑call support. You will be expected to contribute towards the creation and ongoing maintenance of technical documentation and provide material to support the project work or the operational support service.
Who do we need?
We are looking for someone with a passion for infrastructure, ideally from an operational support services background. You will be self‑motivated and able to work autonomously to achieve day‑to‑day objectives with significant results on project or operational deliverables, whilst also owning a variety of activities ensuring compliance with project milestones and customer KPI’s and SLA’s. You must be an effective communicator, comfortable directly engaging with customers and colleagues. You must also demonstrate an analytical and systematic approach to technical challenges.
Ideally, You Will
* Have excellent knowledge of MS System Centre Configuration Manager / Microsoft Endpoint Configuration Manager (MECM).
* Have excellent knowledge of Virtualised Environments such as VMware and Hyper‑V.
* Have excellent knowledge of Windows Server Environments, from Server 2003 – 2019, including OS build, AD, DNS, DHCP and GPO from design to implementation and support.
* Have good general knowledge of TCP/IP and networking technologies including load balancing and firewalls.
* Have good general knowledge of Microsoft stack technologies such as SharePoint, Skype for Business / Teams, MS SQL, MS System Centre (SCSM, SCOM, SCORCH), Office365, MS Exchange & CLI tooling such as PowerShell.
* Have good general knowledge of SAN storage technologies.
* Have excellent analysis and problem‑solving skills, taking ownership of complex incidents ensuring these are resolved to the satisfaction of the customer.
* Possess excellent communication skills.
* Have experience of producing and updating technical documentation to a high standard.
Clearance requirements: DV
What We Do For You
At Leidos we are PASSIONATE about customer success, UNITED as a team and INSPIRED to make a difference. We offer meaningful and engaging careers, a collaborative culture, and support for your career goals, all while nurturing a healthy work‑life balance. We provide an employment package that attracts, develops and retains only the best in talent. Our reward scheme includes:
* Contributory Pension Scheme
* Private Medical Insurance
* 33 days Annual Leave (including public and privilege holidays)
* Access to Flexible benefits (including life assurance, health schemes, gym memberships, annual buy and sell holidays and a cycle to work scheme)
* Flexitime working
Commitment To Diversity
We welcome applications from every part of the community and are committed to a truly diverse and inclusive culture. We foster a sense of belonging, welcoming all perspectives and contributions, and providing equal access to opportunities and resources for everyone. If you have a disability or need any reasonable adjustments during the application and selection stages please let us know, and we will respond in a way that best fits your needs.
Who We Are
Leidos UK & EUROPE – we work to make the world safer, healthier, and more efficient through technology, engineering and science. Leidos is a growing company delivering innovative technology and solutions focused on safeguarding critical capabilities and transformation in frontline services, our work in the United Kingdom includes addressing some of the most complex problems in defence, healthcare, government, safety and security, and transportation.
Commitment to Non-Discrimination
All qualified applicants will receive consideration for employment without regard to sex, race, ethnicity, age, national origin, citizenship, religion, physical or mental disability, medical condition, genetic information, pregnancy, family structure, marital status, ancestry, domestic partner status, sexual orientation, gender identity or expression, veteran or military status, or any other basis prohibited by law. Leidos will also consider for employment qualified applicants with criminal histories consistent with relevant laws.
Pay Range
£44,700.00 - £57,300.00. The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.
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