This range is provided by MRJ Recruitment. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.
Base pay range
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We are delighted to be partnering with a very exciting company within the Health sector that is embarking on a huge period of technology growth.
A sleeping giant when it comes to technology, the board have recently signed off on a £multi million 3 year technology & digital programme and this is definitely the time to be joining the journey
Role summary:
Are you an experienced Applications Support Manager with a passion for systems performance, end-user experience, and service excellence?
We’re looking for someone to take ownership of our key business applications across multiple platforms — from PAS and CRM systems to productivity and endpoint tools. This is a hands-on role where you’ll lead the day-to-day management and continuous improvement of our application estate, working closely with IT, business stakeholders, and third-party vendors.
Key Responsibilities:
* Own the day-to-day operations of all core business applications (PAS, CRM, M365, bespoke platforms)
* Lead incident, problem, and change management, ensuring issues are resolved quickly and lessons are learned
* Deliver 2nd and 3rd line support across applications, liaising with internal teams and third-party vendors
* Oversee the Microsoft Intune and endpoint management estate, ensuring secure and reliable user access
* Manage application upgrades, patching schedules, licence compliance, and software asset management
* Develop and maintain strong documentation, process maps, and knowledge bases
* Collaborate with product teams, engineering, and business users to align systems to business needs
* Champion service improvement initiatives, automation opportunities, and performance tuning
* Support audits, risk assessments, and compliance checks across systems
* Drive best practices in ITIL, cybersecurity, and data integrity
What You’ll Bring:
* Solid experience supporting and managing a broad portfolio of business applications
* Expertise in Microsoft Intune, M365, and endpoint management technologies
* Strong knowledge of PAS systems, CRM platforms, and system integration principles
* Excellent problem-solving skills with a pragmatic, customer-first approach
* Working knowledge of ITIL frameworks and familiarity with service management tools (e.g., Jira, ServiceNow)
* Ability to manage third-party relationships and vendor SLAs
* A proactive mindset — always looking for better, faster, and more reliable ways to do things
* Excellent verbal and written communication — able to translate technical issues into clear business impact
If you’re excited to join a company at the forefront of their industry and interested in a challenge within a fast paced company as they embark on a huge digital growth journey, send your CV asap and one of our team will be in touch.
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Information Technology
* Industries
Information Services, Technology, Information and Media, and Hospitals and Health Care
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