Get a buzz from creating customer experiences which excite and entertain? Pride yourself on being an excellent leader, able to coach and mentor teams to drive results? Then we've got the perfect opportunity for you… We're looking for a passionate, customer focused Casino Manager to support the General Manager in developing and implementing a business plan that delivers success for your stakeholders; the customer, the employee, the shareholder, the local community and the regulator. As our Casino Manager, you will: Be an integral part of the casino management team, striving to maximise performance in all areas of your casino. Deliver an excellent product and customer experience whilst upholding the principles of safer gambling through all hosting activities in the Casino. Support the Management Team in driving the performance of the casino measured against a balanced scorecard of targets covering finance, customer service, and team metrics. Champion and role model our values of Service, Teamwork, Ambition, Responsibility and Solutions Be a key part of a highly capable management team who are fanatical about safer gambling, customer excellence and a quality product managing shifts to deliver on these elements. Develop, coach and mentor a strong team of multi skilled employees ensuring they deliver the Grosvenor brand experience across gaming, leisure and food and beverage with a particular focus on hosting excellence Proactively drive sales and control margin and costs to drive casino profitability Ensure your casino proactively complies with all regulation, particularly the Gaming Commission licensing requirements, and that you are a champion for safer gambling LI-GB1 LI-Onsite