Job Summary
Competitive salary and commission, with a company car or car allowance. Barchester Healthcare is recruiting a Regional Customer Relationship Manager to support the region in increasing occupancy of its first‑class care homes. You’ll work alongside an exceptional management team to deliver outstanding resident care.
Responsibilities
* Manage enquiries to improve conversion rates and achieve occupancy targets.
* Network within the local community to raise the home’s profile and generate enquiries.
* Support local and wider marketing activities to drive conversion and increase occupancy.
* Identify opportunities to improve sales and marketing performance.
* Represent Barchester and the home in a friendly, professional manner.
* Handle all sales activity for the home, including telephone calls and on‑site tours.
* Engage residents and relatives to understand their experience and requirements.
* Respond to sales enquiries and actively generate leads.
* Maintain an up‑to‑date contacts database.
Required Skills and Qualifications
* Proven sales and marketing experience (health‑care preference welcome).
* Ability to analyse data using Salesforce or a similar CRM application.
* Self‑motivated, target‑driven and able to work independently.
* Strong interpersonal and professional communication skills.
* Confident user of Microsoft Office (Excel, PowerPoint).
* Full UK driving licence.
Benefits
* Competitive base salary plus commission.
* Company car or car allowance.
* Retail and leisure discounts.
* Wellbeing support and access to Best Doctors Service.
* Opportunities for career development within a supportive team.
Employment Terms
* Contract: Permanent.
* Working pattern: Full‑time or part‑time.
* Salary: Competitive; exact amount discussed at interview.
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