£40,000 to £50,000
Greater Manchester
Umbrella Payroll Technology | Office-Based | Excellent Working Environment
About The Role
We’re looking for a Customer Growth Manager (Implementations & Onboarding) to play a pivotal role in the company’s continued growth. This is a specialist implementation and customer success position where you’ll own the full client journey – from initial onboarding to successful platform adoption.
Key Responsibilities
- Lead end‑to‑end client implementations and onboarding projects
- Deliver seamless transitions onto the payroll platform
- Act as the primary client contact during implementation
- Configure systems for high‑volume payroll and batch payment processing
- Drive high adoption rates and deliver an exceptional customer experience
- Work closely with Operations, Compliance, and Product teams
- Manage client relationships, retention, and long‑term success
Skills & Experience Required
- Solid background in umbrella payroll, contractor payroll, or payroll software
- Strong knowledge of UK payroll legislation and umbrella compliance
- Proven experience in implementations, onboarding, or customer success
- Understanding of contractor payroll processes and batch payment models
- Excellent stakeholder management and client‑facing skills
What Is On Offer
- Opportunity to join a fast‑growing, ambitious payroll technology business
- High‑impact role blending implementations, customer success, and process improvement
- Collaborative, professional office‑based environment
- Real progression opportunities within payroll tech and customer operations
To apply, send your CV via LinkedIn or email us directly.
