Customer Support Co-ordinator
Brook Street is working with a leading boiler manufacturer based in Belper, who are looking for experienced Customer Support Co-ordinators to join their busy service operations team. This role is key to delivering a best-in-class support service to Field Engineers, Contractors, and Contact Centre Agents.
Location & Hours
Office-based: Belper
Full-time: 39.5 hours per week
Shift Pattern
Monday to Friday: Between 8:00am - 6:00pm
Saturday: 8:00am - 3:00pm
Sunday: 8:00am - 12:00pm
Key Responsibilities
Support Field Engineers, Contractors, and Contact Centre Agents with the accurate and efficient ordering of replacement parts
Schedule return engineer visits and maintain clear, timely communication with customers
Manage email requests quickly, professionally, and efficiently
Ensure all records are accurate, up to date, and compliant with company standards
Place and manage orders using SAP and Salesforce
Minimum Requirements
Strong administrative and organisational skills with excellent attention to detail
Experience ordering parts, ideally within a boiler or heating environment
Familiarity with SAP and Salesforce is preferred
Ability to identify opportunities for process improvement
Strong interpersonal skills with the ability to work independently and as part of a team
Rewards & Benefits
Comprehensive Training: Full training provided to set you up for success
Annual Bonus: Performance-based bonus scheme
Annual Leave: 25 days per year (bank holidays may require work, with a day in lieu)
Pension Scheme: 7% employer contribution, 1% employee contribution
Employee Assistance Programme: Confidential support for personal and professional matters
Health Benefits: Free flu jabs and eye tests
On-Site Amenities: Subsidised bistro and coffee shop
Employee Benefits Hub: Access to exclusive discounts and offers
Brook Street NMR is acting as an Employment Agency in relation to this vacancy.
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