Job Overview Job purpose THIS IS AN ENTRY LEVEL POSITION INTENDED FOR A RECENT SCHOOL OR COLLEGE LEAVER LOOKING TO START IN THE WORLD OF WORK. Have you recently left school? Are you interested in starting a career in Administration? Do you want to earn money while you learn on the job and work towards a Level 6 Business and Administration SVQ? A busy, progressive medical practice based in Grangemouth is looking to appoint an enthusiastic, friendly and motivated Modern Apprentice in a Receptionist/Administration role. This job will involve reception duties and the provision of general support to the multidisciplinary team. Duties can include but are not limited to, greeting and directing patients, effective use of the appointment system, booking appointments, processing of information and assisting patients as required and liaising with staff and external agencies. Responsibilities Include Processing requests for appointments and prescription requests Liaise with Pharmacies to ensure smooth and efficient management of prescription ordering/collection process Manage the appointments system effectively to ensure the flow of patients in and out of consulting rooms Process the outgoing samples adhering to Health and Safety requirements, within the appropriate time frame Answering incoming phone calls, transferring calls or dealing with the callers request appropriately Effectively signposting patients to the appropriate healthcare professional depending on the presenting condition Initiating contact with and responding to, requests from patients, team members and external agencies Administration of patient records Inputting data into the patient’s healthcare records as necessary Managing all queries as necessary in an efficient manner Carrying out system searches as requested Maintaining a clean, tidy, effective working area at all times Monitoring and maintaining the reception area and notice boards Supporting all clinical staff with general tasks as requested Contribute ideas and suggestions to the smooth running of the reception and administrative functions Adherence to Practice confidentiality statement at all times Along with the duties in your role, you will undertake a Level 6 SVQ in Business and Administration and will be supported throughout. Desired Skills And Qualities National 5 qualifications- particularly in English, Mathematics and Business and Administration- desirable but not essential Good communication and interpersonal skills are important Previous customer service experience is desirable Enthusiasm and a 'can do' attitude is key- you should be willing to learn and work hard Ability to work well as part of a team Time management is key- you will be part of a busy GP Practice team and will have to manage your time between your duties and your SVQ work Ability to maintain confidentiality when working with sensitive information Apply for this apprenticeship Think this is the right apprenticeship for you? Click the "Apply now" button to start your new career with this apprenticeship. Apply now