Company Overview
The Conduit serves as a home
for people passionate about achieving positive social, environmental and
economic change. Our community shares our belief that world’s most pressing
problems are better understood as opportunities waiting for entrepreneurial solutions.
The Conduit’s mission is to convene a collaborative community that scales and
accelerates solutions to the world’s greatest challenges and provide its
community with a physical home, with industry leading sustainable and ethical
hospitality, where creativity and innovation can flourish. Our members are
from all over the world, from all sectors and industries and are representative
of the world we live in.
Role Summary
The
Membership Manager is responsible for driving new member acquisition within The
Conduit’s growing community.
To help us maximise the value of our membership
and deliver a first-class service, we are looking for a confident and proactive
person who enjoys building strong relationships and engaging with people at all
levels. Acting as both a sales driver and brand ambassador, you champion The
Conduit’s offering, enhance member engagement and help deliver a world-class
membership strategy for our growing
You
will need excellent interpersonal and organisational skills to manage multiple
priorities and deliver consistently high standards of service. The role
requires attention to detail, the ability to influence and negotiate, and a
genuine interest in sales and membership development. The role will require the
incumbent to take direct ownership of membership revenue outcomes, ensuring
sustained pipeline momentum, strong forecasting accuracy, and ongoing
refinement of membership sales strategies.
The
Membership Manager sits at the heart of The Conduit’s mission, balancing
commercial performance with community stewardship. It requires a disciplined
approach to pipeline management, proactive relationship-building, and the
ability to foster meaningful member connections that drive long-term loyalty
and advocacy.
Key Responsibilities
Member Acquisition
* Lead
the execution and evolution of The Conduit’s membership acquisition
strategy in partnership with the Director of Membership and key
stakeholders.
* Develop
and deliver a clear and compelling membership proposition that evolves
with our members’ needs.
* Work
with the Director of Membership and Membership Sales Lead to acquire a
minimum of 40 new members per month, across The Conduit’s membership tiers
* Build
and maintain a robust pro-active and reactive pipeline of leads in HubSpot,
moving prospects through clearly defined CRM stages from initial outreach
to member conversion. Identify, research, and pursue high-quality
prospects who align with The Conduit’s impact values and membership
criteria.
* Develop
tailored engagement strategies for prospects, including introductions,
tours and bespoke events.
* Take
ownership and responsibility for achieving monthly, quarterly and annual
revenue targets through new membership sales.
* Work
with the Membership Director and Marketing team to actively source and
generate new leads via outbound channels.
* Ensure
sustained pipeline momentum through consistent outreach, qualification,
and follow-up.
Events & Business
Development
* Lead and participate in Open Days and
Evening, Impact Programming evening, community meet-ups, and external industry
events to attract new members.
* Create and support strategic
partnerships to expand The Conduit’s reach within mission-aligned networks
and organisations
* Build a deep commercial understanding
of competitors and the wider market to inform targeting, outreach and
positioning.
Member Retention &
Engagement
* Partner
with the Community and Events teams to create touchpoints that foster
connection, belonging, and participation. Maintain strong relationships
with existing members, ensuring they feel valued, heard, and inspired by
the community experience.
* Support
the community team by recruiting the right members of the community and equipping
them with the tools and language to confidently refer peers who align with
The Conduit’s values. Strengthen the referral program with key
stakeholders.
Team Leadership and
Collaboration
* Line-manage
and mentor the Membership Sales Lead, fostering a culture of
accountability, inclusion, and professional growth.
* Collaborate
with other Membership, Community, Reception and Food and Beverage team
members to ensure a unified and high-quality member experience.
* Collaborate closely with Marketing
and Programming teams to align outreach with upcoming content and events.
* Assist in developing, adapting and
pivoting membership sales strategies based on performance trends,
competitor insight and community needs.
Relationship Building
& Brand Representation
* Serve
as an ambassador for The Conduit’s mission and values.
* Represent
The Conduit externally at events, networking functions, and community
gatherings.
* Build and nurture high-value networks
across industries including social impact, business, arts, sustainability,
and philanthropy.
Performance Measures
* Meet
or exceed monthly and quarterly conversion KPIs.
* Participate
in weekly business reviews and reporting sessions to identify risks and share
solutions.
* Maintain
compliance with all membership acquisition processes and data protection
policies.
* Referral
conversion rate and volume of member-sourced prospects.
* Pipeline
health and CRM accuracy.
* Positive
feedback from members and peers regarding professionalism and brand alignment.
* Contribution
to The Conduit’s mission and DEI objectives.
* Provide
weekly forecasts and reports using CRM data, analysing conversion trends, sales
performance and pipeline health.
Skills & Experience
* 3–5
years’ experience in sales, business development, or membership
acquisition ideally in a purpose-led or premium hospitality context.
* Proven
success in meeting or exceeding sales targets.
* Strong
interpersonal and networking skills with ability to engage diverse
stakeholders.
* Excellent
communication and presentation skills.
* High
organisational discipline and familiarity with CRM systems (e.g.,
Salesforce, HubSpot).
* Collaborative
approach with a results-oriented mindset.
* Passion
for social impact, sustainability, and inclusive community-building.
* Strong
commercial acumen and the ability to interpret market and competitor
insights.
Desirable
* Experience
within private members’ clubs, luxury brands, or social enterprise
sectors.
* Established
networks in relevant industries or impact ecosystems.
* Familiarity
with London’s cultural, business, and sustainability landscapes.
* Experience
managing junior team members or mentoring others.
Key
Competencies
* Charismatic communicator and relationship
builder.
* Commercially
driven, disciplined, and data informed.
* Emotionally intelligent and empathetic, with
strong listening skills.
* Collaborative team player who thrives in a
fast-paced environment.
* Passionate about social change and
community-led impact.
* Resilient and adaptable, with a growth mindset.
Values & Culture
* Promote
collaboration, transparency, and accountability across teams.
* Support
a culture of curiosity, feedback, and continuous improvement.
* Champion
Diversity, Equity & Inclusion in all sales and communication efforts.
* Act
as a visible and credible representative of The Conduit’s mission to scale
positive change.