* Hybrid working – 2/3 days in SW London offices preferred
* £Salary negotiable dep on experience
* Reference J13014
Brand new opportunity offering impact and great scope to 'make the role your own' …
As Head of Existing Customer Analytics, you will lead a small but high-impact team responsible for delivering data-driven insights that shape how the business serves, retains, and optimises the relationship and value with their customer base.
You will lead the analytics strategy across the end-to-end service journey, from digital claims and repair booking to engineer visits and post-service feedback, across the UK and EU.
You will lead customer value optimisation and risk management, informing fraud detection and prevention strategies and strategies to deepen customer relationships, reduce churn and maximise lifetime value using advance analytics and technology.
Your work will directly shape the customer experience and operational strategy, helping them deliver faster, smarter, and more effective and cost-efficient service across all channels.
This role is both strategic and hands-on, blending advanced analytics with commercial acumen to support key business decisions and long-term value growth.
Can you offer:
* Strong background in customer analytics, service operations, and lifetime value modelling.
* Proven expertise in using advanced analytics (segmentation, predictive modelling, regression, clustering) to solve commercial problems.
* Knowledge of Insurance or similar regulated Financial Services sectors is highly desirable.
* Deep understanding of customer churn dynamics, complaint drivers, and fraud behaviours.
* Strong SQL skills or similar is a plus.
* Excellent data visualisation and storytelling skills (e.g., Power BI).
* Strong commercial acumen with a pragmatic, delivery-focused mindset.
If you are keen to hear more and feel the following statement resonates, please apply without delay -
Foster a collaborative, inquisitive and delivery-focused culture that blends technical rigour with commercial awareness.
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