Job Description
Dedicated to creating social change through music, AudioActive provides free open-access sessions, workshops, and opportunities that empower young people in Sussex to explore their talent, find their voice, and shape their futures. Whether it’s emerging rappers, producers, or vocalists, AudioActive nurtures raw potential, providing young people with the tools to turn passion into purpose. From grassroots sessions to talent development, AudioActive is where music meets social impact. We are restless, unafraid, and excited about what we do.
The Director of Operations is a delivery-focused leadership position responsible for ensuring AudioActive runs like clockwork. This role is perfect for someone who thrives on creating order from complexity, enjoys the satisfaction of well-oiled systems, and takes pride in operational excellence. You’ll be the backbone that ensures everything functions seamlessly, allowing our creative teams to focus on their transformative work with young people.
As part of the Senior Management Team (SMT), integrity and discretion in handling sensitive information will be paramount. Our ideal candidate thrives in a collaborative environment, ready to contribute to the growth of our organisation. Enthusiasm, a positive attitude, and a passion for our mission are qualities we highly value. If you are a proactive starter-finisher with these attributes and a commitment to making a difference, we invite you to join our team.
Responsibilities:
LEADERSHIP
* Contribute to ongoing development of the business and strategic plans
* Lead implementation of operational plans and decisions
* Deputise for CEO when required
* Support learning and development of direct reports
* Develop and maintain key stakeholder relationships
* Identify operational development opportunities for the organisation
OPERATIONAL MANAGEMENT
* Lead organisational governance and operational functions
* Develop and maintain operational systems and solutions
* Responsibility for building and asset management
* Ensure compliance with statutory requirements
* Oversee GDPR, insurance, and health and safety protocols
* Implement and maintain quality management systems
* Oversee IT infrastructure and digital systems
* Manage the Trustee Meeting organisation, document generation, trustee communication and administration
* Explore ways to make operations and facilities more environmentally sustainable as Environment Lead
* Ensure environmental considerations are factored into organisational decision making.
SYSTEMS EXCELLENCE & PROCESS MANAGEMENT
* Design, implement and continuously refine operational workflows and procedures
* Establish and maintain comprehensive process documentation and standard operating procedures
* Conduct regular systems audits to identify inefficiencies and implement improvements
* Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
* Develop fail-safe procedures and contingency planning across all operational areas
HUMAN RESOURCES
* Design, implement and continuously refine operational workflows and procedures
* Establish and maintain comprehensive process documentation and standard operating procedures
* Conduct regular systems audits to identify inefficiencies and implement improvements
* Working with the Business Analyst, oversee the creation and maintenance of operational dashboards and performance metrics
* Develop fail-safe procedures and contingency planning across all operational areas
See attachment for further responsibilities