Rags & Bert's are doggy daycare specialists. We're passionate about dogs and provide the very best care to our furry friends. Our daycare centre is designed to provide a warm and caring environment where dogs can have fun and owners can have peace of mind. We offer a daily timetable of activities for our customer's dogs and a range of additional services, including a grooming parlour, 1-to-1 training, and a modern, luxury dog hotel. We're a fun, passionate and tight-knit team who love dogs and aim to provide the region's best daycare services. We look after every team member at Rags & Bert's, which is evident by our high retention and staff engagement. We're a great team that inspires each other to provide the best
service possible.
Trainee Daycare & Kennel Team Leader – Level 2 Qualifi
d
We are looking for an enthusiastic and driven individual with a Level 2 qualification in Animal Welfare & Management, Animal Behaviour, or Dog Training to join our team as a Trainee Daycare & Kennel Team Leader. This role is a fantastic opportunity for someone ready to take the next step in their animal care career, with a clear pathway to becoming a fully trained Team Leader within 6 mo
n
ts.
Working under the guidance of our experienced leadership team, the successful candidate will gain the practical experience, mentoring, and structured training needed to grow into a leadership role, while contributing directly to the care and enrichment of our cani
neg
uets
**.
Training & Development
Suport:
As part of our commitment to your progression, you will have full access to our dedicated canine training pl
atform, whic
h incudes:
• Canine Behaviour and
C
ommuncation
• Canine Enrichment &
Men
tal Stiulation
• Kennel and Daycare Hand
l
ing & Pocedures
• Canine F
irs
t Aid Cerification
• 1:1 Leadershi
p
Training& Coaching
This structured training, combined with hands-on experience and mentoring, is designed to fully prepare you for a successful transitio
n in
to a Team ea
**der role.
Main Dut
i
es and**
Respnsibilities:
The post-holder will support the daily operations of our daycare centre and gradually take on leadership responsibilities as part of their training programme. Working closely with our Team Leaders and Manager, you will help ensure the smooth, safe, an
d high-qualit
y running ofth
**e facility.
Key responsibilities and learning objectives incl
u
de (but a**
re nt limited to):
• Assist in coordinating daily da
ycare routin
es and supportig the care team
• Deliver high-quality care including feeding, en
r
ichment, and hyiene maintenance
• Support with grouping of do
gs
based on temperamnt and play style
• Help plan and implemen
t
daily enrichmentschedules for dogs
• Assist with dog check-
in/
out procedures usin our booking system
• Provide excellent
c
ustomer service andclient communication
• Take part in creating
con
tent for social mediaand client engagement
• Shadow Team Leaders to lea
r
n effective staff suprvision and delegation
• Support with w
rit
ing daily dog report cads and progress updates
• Assist with puppy social parties
a
nd contribute to educatonal content for clients
• A
cco
mpany staff on dog pick-us and drop-offs as needed
• Escalat
e
concerns or incidents tosenior staff appropriately
• Deputise un
der
supervision as part of leaer
**ship training progression
Qualif
ications, Training Knowledge, and Experience:
• Animal behaviour, dog training
, or Animal Management qualfication (level 2 or above)
• Thorough understanding of canine behavio
ur, body language and sc
iene-based training techniqes
• Confident do
g
handler
• Minimum 2 ye
arsw
orking with animals/ do
gs.
• Full clean driving lie
nse
• Leadership
e
xperienc
• Cu
stomer service xper
ience
Person
al
Attributes:
• Ability to solveproblems and work u
n
der pressure
• Str
ong
interperon
a
l and the ability to
up
port.
•Confident communicator
•
O
rganised
• Dependab
le
and reliabl
• Exce
l
lent time manageent sk
ills
• Confient communicator
• Flexibe a****