DescriptionSupporting documentsEmployerLocation
To provide exceptional customer service and quality first line technical support for the college’s digital equipment within the IT Services department supporting complex systems across multiple sites in an exciting, large enterprise environment.
To ensure the smooth daily operation of the IT Helpdesk by coordinating support activities, maintaining a well-organised workspace, and overseeing key technical processes. This includes liaising with helpdesk staff to manage workloads, ensuring continuous helpdesk coverage, and monitoring imaging throughput. The role also involves maintaining inventory accuracy, acting as a point of escalation in the absence of the IT Operations Manager, and allocating support tickets during periods of leave. The post holder will contribute to the overall efficiency and responsiveness of IT support services and carry out any other duties reasonably required in connection with the role.
Working as part of a service desk team as the point of contact, you will log and resolve first line issues for staff, students and other stakeholders. You will have knowledge of Microsoft Windows 10/11, Office 365, Active Directory/Azure Active Directory and a thirst for knowledge.
Free parking
UCS College Group discount package, this includes top retailers, supermarkets, holidays, entertainment packages and much more!
Safeguarding Statement
UCS College Group is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. Safeguarding includes supporting physical and psychological wellbeing by safeguarding them from all forms of abuse.
We are a diverse organisation with the vision to be a world class education and training organisation.
Our values are:
Passionate and excited about learning
Inclusive and supportive
Responsive to student, employer and community needs
Always aspiring to the highest standards
Professional and enterprising
Innovative and creative
Friendly and welcoming
Join us and make a difference.