Coach, a global fashion house, is looking for a Senior Sales Associate to help achieve store sales, productivity, and service goals.
Key Responsibilities
* Understand how individual productivity impacts the store
* Behave like a brand ambassador
* Model sales behaviors taught in company sales training programmes, including omni‑channel sales and virtual selling services
* Maintain high energy on the sales floor
* Consistently achieve sales goals
* Work with multiple customers simultaneously
* Anticipate and meet customers’ needs
* Serve all customers according to the Coach Experience standards
* Participate as a team member and encourage the team to meet and exceed performance standards
* Contribute to building a team culture in which everyone can show up as themselves and feel seen and heard
* Champion company initiatives and support management decisions, owning and driving outstanding customer service
* Demonstrate professional ethics
Requirements
* Previous management experience in a luxury retail service environment preferred; a combination of education and experience will be considered
* Current knowledge of fashion trends and competition in the marketplace
* Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, ability to read price/release sheets
* Excellent oral and written communication with customers and team; ability to maneuver the sales floor and meet moderate stockroom lifting and store‑climbing requirements
* Ability to work a flexible schedule to meet the needs of the business, including weekends and public holidays
* Eager to learn techniques for live‑stream shopping, introduce products, demonstrate features and benefits, and work with the social‑selling team to create short videos
* Social media knowledge and keen understanding of trends on social media platforms
* Ability to engage customers in signing up for Brand marketing & clienteling communications to drive repeat purchase and loyalty
* Ability to work in a fast‑paced environment
* Strong English language proficiency (for EU)
Schedule
Ability to work a flexible schedule to meet business needs, including nights, weekends, peak busy season, high‑traffic retail days, and public holidays.
What Coach Can Offer You
* An inclusive, innovative, and fun working environment
* Internal mobility and career progression
* One paid volunteering day per year and opportunities to volunteer with global projects
* Learning and development opportunities with our Ambassador Programme
* Regular social events
* Equity, inclusion, and diversity initiatives which include employee resource groups and regional inclusion councils
* Attractive employee discount
* Compelling incentive programme
Tapestry is an equal‑opportunity and affirmative action employer. All employment decisions are based on an applicant’s or employee’s qualifications as they relate to the requirements of the position under consideration and are made without regard to age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, citizenship, disability, marital status, military status, pregnancy, or any other legally recognised protected basis prohibited by applicable law.
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