Job Title: Hotel Reservations Manager
Location: Near Cheltenham, Gloucestershire
Salary: £35,000 - £38,000 per year + superb benefits including clothing allowance, Free meals on duty and Gym Membership.
Office Hours of work Monday to Friday plus 1 Saturday every 6 weeks working 8am - 4pm and occasional evening event attendance with plenty of notice.
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Lead the Reservations Function at a Stunning Destination Hotel
We're partnering with a standout four-star destination hotel just outside Cheltenham - a property renowned for delivering exceptional experiences to both business and leisure guests.
This is a fantastic opportunity for an experienced Reservations Manager or Reservations Team Leader to step into a leadership role where you'll drive revenue, maximise occupancy and shape the guest journey from the very first enquiry.
If you're commercially minded, highly organised and passionate about hospitality, this role offers the chance to make a real impact within a quality-focused environment.
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The Role
As Reservations Manager, you'll oversee the day-to-day reservations operation across bedrooms, groups and tours, ensuring every booking is handled efficiently while optimising revenue opportunities.
You will:
* Manage all bedroom, group and tour reservations across multiple communication channels.
* Oversee room allocations to maximise occupancy and achieve revenue targets.
* Work closely with the General Manager to support rate strategies and demand management.
* Ensure exceptional customer service at every stage.
* Maintain accurate systems and reporting,with Rezlynx knowledge advantageous (not essential)
* Lead by example, driving standards, organisation and team performance.
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What We're Looking For
* Proven experience in a similar Reservations leadership role within a four-star hotel.
* Strong IT skills and confidence working with hotel PMS systems.
* Commercial awareness with the ability to identify opportunities to drive revenue.
* Excellent telephone manner and communication skills.
* A positive, flexible and solutions-focused attitude with strong organisational skills, attention to detail and time management.
Applicants must have the right to work in the UK at the time of application. Unfortunately, sponsorship is not available for this role.
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