AV Support Assistant/Audio Visual Specialist/Unified Communications Analyst
A fantastic opportunity has arisen for a AV Support Assistant/Audio Visual Specialist/Unified Communications Analyst to join our London based global law firm on a permanent basis.
Summary:
Our clients IT team is responsible for delivery of a responsive, effective and timely IT support service to the firm’s employees and clients.
They devise and implement operational processes and procedures in order to provide reliable and available IT systems to the firm.
The team is comprised of a globally-distributed group of Systems Analysts that receive work escalated from the Helpdesk and may elevate work to the Infrastructure or Applications Support teams. This unique position within the team in our London office will specialise in our meeting and conferencing technologies.
Key Responsibilities:
* Deliver an excellent experience to users of the firms AV and video conferencing technologies. This includes meeting room technologies including hardware (screens, audio, Polycom components) and software (Teams, Zoom, Web-ex, and others).
* Provide assistance or training to users and enhance the knowledge of our global Video Conferencing Advocates to ensure the smooth operation of AV technologies, including both room-based and PC-based meetings.
* Deliver preventative maintenance and develop and complete regular checklists to ensure the operation of the meeting and conference platforms.
Experience required:
* A minimum of 1 year of IT experience in a professional services environment performing 1st and 2nd line support, specifically with meeting and conferencing technologies (Polycoms, Crestron, Teams, Skype for Business, Zoom, WebEx, etc).
* Understanding of network fundamentals, sufficient to diagnose and assess infrastructure-related issues.
* Knowledge of MS Office (2016/365), Outlook, Word, PowerPoint, and Excel.
* Knowledge of Remote Access systems and focusing on supporting remotely.
* Understanding of ITIL (v2 or v3), understanding of ISMS/ISO27001 would be desirable.
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