Product governance oversight manager - aigl

This role is fully Gibraltar Based, and as such requires you to fully reside in either Gibraltar or Southern Spain.

About Admiral Insurance Gibraltar Limited (AIGL)

At AIGL, we’re proud to be part of the Admiral Group, a FTSE 100 financial services business supporting over 11.8 million customers. With a turnover of £5.9bn (2025) and 13,000 colleagues globally, we combine scale with a genuinely supportive, people-first culture.

AIGL is the Group’s largest underwriting entity, spanning motor, household, travel, pet and more. Our close-knit team takes real pride in what we do – recently recognised as Admiral’s best small support function in 2025.

Job Overview

We’re growing our Compliance team in Gibraltar and are excited to welcome a Product Governance Oversight Manager into a newly created role. This is a fantastic opportunity to shape and influence how we do things, working at the heart of a FTSE 100 business. You’ll play a key role in embedding strong consumer outcomes, partnering closely with stakeholders and helping ensure our frameworks truly support customers. Working closely with the Head of Compliance, you’ll take ownership of AIGL’s product governance oversight, while championing Consumer Duty principles across the business.

Key Duties And Responsibilities

• Work closely with the Head of Compliance and Consumer Duty Champion to support all aspects of Consumer Duty, including the preparation of quarterly and annual Board reporting
• Play an active role in developing and continuously enhancing AIGL’s Consumer Duty framework, ensuring it remains effective and forward-looking
• Review and thoughtfully challenge Consumer Duty Management Information from our insurance intermediaries, helping to drive strong customer outcomes
• Help ensure AIGL’s policies and frameworks are aligned with Consumer Duty principles and embedded across the business
• Review Fair Value Assessments with a balanced and constructive approach before they are presented to the AIGL Board
• Maintain and evolve AIGL’s Product Governance Framework, ensuring alignment with Gibraltar Consumer Duty rules and GFSC guidance, with regular reviews to keep it up to date
• Provide insight, guidance and supportive challenge throughout product development, from early design through to testing and approval

Essential Skills & Experience

• A strong understanding of FCA and GFSC Consumer Duty rules and product governance requirements
• Experience in product governance, either through hands‑on product ownership or in an oversight capacity within insurance
• Solid knowledge of insurance regulatory compliance, including experience designing and implementing governance frameworks, policies and processes
• Proven ability to apply Consumer Duty principles, with a focus on fair value and delivering positive customer outcomes

Admiral: Where You Can

We take pride in being a diverse and inclusive business. It's a place where you can Be You, and show up as you are. We’re committed to fostering a people-first culture where everyone is accepted, supported, and empowered to be brilliant. You can, Grow And Progress at a pace and direction that suits you, Make A Difference for our customers and each other, and Share in Our Future with all colleagues eligible for up to £3,600 of free shares each year after one year of service.

You will receive 37 days holiday (including bank holidays) when you join us, increasing the longer you stay with us, up to a maximum of 42 days (including bank holidays). You also have the option to buy or sell up to an additional five days of annual leave.

We’re proud of our people-first culture. In fact, we've been recognised as a Great Place to Work for Women, a Great Place to Work for Wellbeing, and an overall Great Place to Work for over 25 years! We’re fully committed to making sure your progression is not slowed or halted by barriers related to race, gender, age, sexuality or any of the protected characteristics.

Our fantastic benefits make sure our colleagues have a great work-life balance; You can view some of our other key benefits here

Disability Confident Leader

As a Disability Confident Leader, for candidates with a disability or long-term health condition, that opt into the Disability Confident scheme, we’ll invite a fair and proportionate number of applicants that meet the essential requirements of the role to the first stage of our selection process.

If you need any adjustments or support with your application or during the recruitment process, just let us know. Please do email helen.hunt@admiralgroup.co.uk, contact us on 07796 062776. This number is dedicated to supporting candidates that require reasonable adjustments or support during the application process.