Client Relations Manager Location: UK (Remote-Based with Travel) Full Time/Competitive Salary Car Allowance Are you an experienced account manager with deep knowledge of High Court Enforcement? Do you understand compliance, performance data, and client needs inside out? At Marston Holdings we are seeking a highly skilled Client Relations Manager to join our High Court Client Services team. This role is central to managing and developing relationships with key clients across the private sector, public sector, and utilities, ensuring the delivery of high-performing, compliant enforcement services. As the main point of contact for your clients, you will provide expert advice, manage service delivery, oversee High Court Writs, and ensure that all enforcement activity meets both contractual and regulatory obligations. You will also play a key role in mentoring junior colleagues, supporting business growth, and contributing to the strategic direction of our enforcement services. What You’ll Do Manage a portfolio of key clients within the High Court Enforcement sector. Build strong, trust-based relationships, acting as the client’s primary point of contact. Oversee enforcement delivery, liaising with High Court Enforcement Officers, compliance teams, and field agents. Provide performance reviews, reports, and actionable insights to clients. Lead client meetings, offering expert guidance on enforcement strategies and outcomes. Ensure all work complies with legislation, including the Tribunals Courts and Enforcement Act 2007 and Taking Control of Goods Regulations. Track and manage SLAs, addressing any service or compliance concerns. Handle escalated complaints professionally and in line with industry standards (CIVEA, National Standards). Support client onboarding and ensure smooth integration of new instructions. Identify opportunities for account growth and cross-service engagement (e.g. CRAR, Employment Tribunal awards, Forfeiture services). What We’re Looking For Proven client account management experience (enforcement, debt recovery, legal, or justice services preferred). Strong knowledge of High Court Enforcement processes and compliance frameworks. Excellent written and verbal communication skills, with the ability to explain complex matters clearly. Analytical mindset with the ability to turn data into insight. Strong problem-solving and complaint-handling skills. Ability to build strong relationships internally and externally. Full UK driving licence (essential for meetings and site visits). What’s in it for you? Competitive Salary Car Allowance Full Time, 37.5 hours per week Healthcare Cash Plan Staff benefits designed to suit you – from discounts on retail shopping, travel, and socialising to health & wellbeing Competitive annual leave allowance Cycle to work scheme Pension Contribution If you’re ready to bring your skills to a dynamic, forward-thinking team, apply today ! New starters will be subject to clearance through the Disclosure and Barring Service and a County Court Judgment check. In addition, the post holder is expected to keep the Company updated if their personal circumstances change. We are an equal opportunity employer, which means we'll consider all suitably qualified applicants regardless of gender identity or expression, ethnic origin, nationality, religion or beliefs, age, sexual orientation, disability status or any other protected characteristic. We recruit and develop our people based on merit and their passion for creating better outcomes, and we're committed to creating an inclusive environment for all employees. INDHP