Duty Manager Join our team at Holme Lacy, part of the Warner Hotels Group. This Grade I listed 181-bedroom hotel in Herefordshire has a theatre, spa, two restaurants, and a coffee shop, all set in 20 acres of green fields. At Warner Hotels, you can discover your glow, as we believe people thrive when their unique strengths and personality are nurtured. At Warner Hotels, we're more than just a place to stay, we're a place where guests come to make memories, discover new experiences, and feel truly cared for. As Duty Manager, you'll play a crucial role in bringing that magic to life. As the operational lead on duty during evening hours (5pm-10pm), the Duty Manager ensures guest safety, service excellence and brand presentation across the hotel. The role safeguards health & safety, licensing and compliance requirements, leads calm incident response, and supports a welcoming, professional atmosphere for guests and teams. The Duty Manager role models our GLOW values-Guest Heartedness, Limitless Thinking, Owning Your Impact and Win as One-strengthening experience, efficiency and team culture. Guest Experience and Service Excellence Maintain a visible management presence across guest areas. Apply appropriate compensation in line with guidelines. Monitor bars, restaurants and entertainment areas for consistent service standards. Monitor buffet presentation to ensure food remains fresh and appealing. Ensure compliance with fire, health & safety and licensing regulations Identify hazards and act immediately. Operational Standards and Brand Presentation Complete structured evening checklist to maintain standards. Observe service delivery and coach in the moment. Financial and Energy Awareness Make cost conscious decisions without compromising guest experience. Follow guidelines for compensation; Knowledge within the F&B departments to be able to support on shift. Excellent customer service track record. Proven experience in a supervisory or management role within hospitality. Be part of something more than a hotel - where your personality shines and your ideas matter. Inclusion Statement Diversity, equity, and inclusion are at the heart of who we are and what we do. We encourage applications from all backgrounds, communities and industries and we are happy to discuss any reasonable adjustments or flexibility that you may require, including whether a role can be part-time or a job-share. We genuinely care about every candidate's experience during the recruitment process and are here to provide support where we can.