Job Title: Domestic Abuse Helpdesk PractitionerLocation: CoventryHours: 20 per week | £13.10/hour | 28 days AL (pro rata) + benefits
Join a front-line team supporting women and children affected by domestic abuse. This part-time role includes weekend and weekday hours, with hybrid working available once established. You'll be the first point of contact - responding quickly and compassionately to those in crisis, providing triage, safeguarding, and signposting to vital services.
Hours of work:
* Saturday & Sunday: 10am-1pm
* Monday: 8:30am-5:30pm (office-based)
* Wednesday: flexible hours
Essential Skills and Experience:
* Experience supporting people in crisis over the phone.
* Experience supporting individuals affected by domestic abuse.
* Knowledge of safeguarding, signposting, and managing challenging situations
* Strong IT and admin skills
* Excellent communication and people skills
* Ability to work calmly under pressure.
* Competency in a BME, Eastern European, or African Caribbean language
If you are ready to make a difference and thrive in a fast-paced support environment, we welcome your application.Apply now and take the next step in your career!