Job Details
Location: Bicester, Oxfordshire. Salary: £28,000 - £34,000 basic per annum plus bonus up to £4,000. Hours: 44.5 hours per week across three alternating shifts Monday to Friday: 7:00am to 4:00pm, 8:00am to 5:00pm, 9:00am to 6:00pm, plus one third Saturday mornings 8:00am to noon.
Benefits
* Multi‑manufacturer training programmes available to support career progression.
* 30 days annual leave including Bank Holidays.
* Additional leave with service loyalty (3 years / 5 years / 7 years / 10 years).
* Holiday + Purchase Scheme (up to 3 days available to purchase).
* Employer pension.
* Free Class IV MOT per year.
* Mental Health First Aiders.
* Paternity pay – Full 2 weeks.
* Corporate uniform provided.
* Cycle to work scheme.
* Free on‑site parking.
* Friendly family business.
Responsibilities
* Deal with customer needs face‑to‑face and over the phone with a professional and friendly approach.
* Work in Progress (WIP) control for the workshop.
* MOT and service scheduling.
* Update customers with vehicle progress, monitor all work to ensure it is completed by the required times and report any likely delays to the customer.
* Clarify for the customer and workshop the basis for the repair – Retail, Warranty or Contract.
* Promote additional workshop services/repairs where applicable.
* Identify and add parts to WIPs.
* Check account details and level of credit left, obtain authorisation and order numbers from customers.
* Ensure parts are ordered/requisitioned once relevant authority is received.
* Inform customer of outstanding campaigns and arrange for work to be completed.
* Maintain the customer reception area to a high professional standard at all times.
* Order/arrange sub‑contract work.
* Assist and develop parts sales with the objective of meeting relevant targets.
* Cost completed work and raise invoices.
* Account for all cash, cheques etc. received and ensure that all work done and parts used are charged to appropriate accounts.
* Build rapport with all staff and customers.
* Maintain vehicle history and service records in an accurate, efficient and timely manner in line with customer requirements and operator licence standards.
* Maintain invoice filing in an accurate, timely and efficient manner.
* Ensure up‑to‑date knowledge and training on all franchise requirements.
* Undertake such other tasks as may reasonably be required.
* Enhance the image and reputation of the company whilst supporting its commercial interests.
* Comply with good health and safety practice, all statutory requirements, company policies and standard procedures.
Qualifications
* Excellent customer service skills.
* Automotive experience.
* Excellent interpersonal, verbal and written communication skills.
* Proven organisational and administration skills.
* Proactive approach to work.
* Able to work to deadlines.
* Problem‑solving skills.
* Technical knowledge.
* Analytical skills including working with statistical and costing information.
* Ability to work in a fast‑paced environment and multitask both alone and as part of a team.
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