Company Profile CBRE is the global leader in real estate services and leverages the industry's most powerful knowledge base to meet the commercial real estate needs of its clients worldwide. Our vision is to be the preeminent, vertically integrated, globally capable real estate service firm. Globally we employ over 70,000 employees and operate in 48 countries. Job Title: Technical Operations Manager CBRE Global Workplace Solutions is a leading global provider of integrated facilities and corporate real estate management. We are recruiting a Technical Operations Manager to join the team located in Broughton. The successful candidate will hold full accountability for the site operation, service delivery and front facing services at the client facilities. Role Summary: Provide a safe and healthy workplace with responsibility for all EHS compliance for both CBRE and supplier partners Assure contingency plans are in place for emergencies, including approved business continuity plans, disaster recovery plans, service disruption notification processes and crisis management processes Understand and comply with Site safety rules/requirements Ensure safety PPE and equipment is available and utilized by both self-perform team members and Supplier partner team members at all times Follow proper procedure and conduct Incident reviews and Root Cause Analysis including regulatory response and reporting, Site Stand Downs and drive consequence Management for all incidents Responsible for Multi-client locations within the West London cluster Ensure ongoing and required training (PPE, LOTO, Confined Space) is conducted and completed by all team members All reporting must be timely and complete and all required on site documentation must be up to date and easily accessible Support Site Budget Management by driving Operational control through Metrics Management Deliver services based on contract scope of work with full understanding of the scope variances by site Ensure knowledge of Supplier contract terms, scope of work and performance specification Ensure PO's are raised and processed in compliance with GWS policy Experience Required: Degree level or industry standard qualification AP Status Pressure system AP Status Confined space Environmental Health & Safety industry recognised qualification Affiliation to or membership of an industry related professional body Strong related experience in FM operations Strong influencing, communication and presentational skills aligned with good commercial acumen People management skills and the ability to communicate at all levels Experience of managing contracts, writing and operating to processes and procedures CMMS experience (WO Management Process) preferred Report writing ability Sound understanding of current legislation, environmental and quality related issues, including sustainability and its impact on energy