Job Title: Product Support Specialist Department: Technical Responsible to Technical Manager Responsible for Management of the provision of technical solutions, installation assistance and field support to nominated accounts within a defined geographical region within UK and Ireland. Overall, Purpose of Job * Support clients by providing the highest level of technical service to maintain customer confidence in our products and enable EVOCA to achieve sustainable competitive advantage throughout the UK and Ireland. * Work closely with the UK management team to ensure the UK strategy and business goals are achieved. Main Responsibilities * Provide on-site technical support to our client base offering positive solutions to technical issues within a given time scale. * Maximise assistance given to our clients by prioritising visits correctly (coordinating diaries with the Technical Manager) and completing/distributing all relevant visit reports. * Maintain good customer relations by presenting a professional, efficient, and helpful service. * Assist in the preparation and presentation of technical training courses and exhibitions when required. * Provide onsite training for engineers and operators as directed by the Technical Manager. * Assist in the staffing of the Technical Help Desk when directed by the Technical Manager. * Provide cover for absence of other Technical Staff as directed by th...