The vacancy About the role Contract : Fixed term contract for 6 months Hours : 37.5 hours per week Location(s) : Lichfield As our Investment Administrator, you'll play a vital part in supporting the effective operation of our Home Investment Team. You'll be the first point of contact for managing customer enquiries, ensuring that residents receive timely, clear and helpful information. Alongside providing excellent customer service, you'll deliver a range of administrative and project support functions, helping the team to plan, monitor, and deliver investment works that improve our homes and neighbourhoods. This role is key to ensuring that we achieve our goal of providing homes that our customers are proud to live in - homes that support them and their families to thrive, not hold them back. You'll be based in the office 2-3 days per week, collaborating closely with colleagues, and will also have the flexibility to work from home for the remainder of the week. Join Bromford, part of BromfordFlagship, and become part of a leading housing provider delivering community-focused services across the Midlands and South West - all backed by the scale and ambition of the BromfordFlagship group. What we're looking for We're looking for someone who is highly organised, customer-focused, and proactive in supporting colleagues. You will: Have experience of working in a customer-focused role, with the ability to provide clear, empathetic, and professional communication. Be confident using Microsoft Word, Excel, and Outlook, with the ability to manage data accurately and produce clear records. Demonstrate excellent written and verbal communication skills, with the ability to adapt technical information for a range of audiences. Show the ability to work independently, manage multiple priorities, and use your initiative to support team goals. Be a team player who can build strong, positive working relationships with colleagues, contractors, and other stakeholders. Additional requirements Ability to complete a Basic DBS check. Commitment to providing outstanding customer service and continuous service improvement. A flexible approach to work, with the ability to adapt as priorities change. Willingness to work in a hybrid way, with 2-3 days per week in the office and the rest from home. Benefits Package: Salary: £25,483.76 per year, with an annual salary review Performance Bonus: Based on individual and company-wide targets Flexible Working: We're happy to explore options if this is important to you Personal benefits fund: £500 annual allowance for benefits such as private medical insurance, dental treatment, critical illness cover, or gym membership Annual leave: 27 days per year, plus bank holidays, with an option to buy or sell up to 5 days Pension options: Choose from two pension schemes, with employer contributions of up to 10% Life Assurance Wellbeing Support - not just for you, but also for your partner, children, parents, and siblings. Plus, access to a free app with virtual GP services and mental health resources. Retail discounts: Save money on groceries, clothing, electronics, and more Family Leave - supporting colleagues with parental and dependant responsibilities, including maternity, paternity, adoption, parental, dependent care, and carers' leave. At Bromford, we're proud to be recognised as a Great Place to Work, thanks to our inclusive, values-driven culture. We know that diverse teams bring out the best in everyone, and we actively welcome applications from people of all backgrounds, identities, and experiences. We are committed to creating a workplace where everyone feels valued, supported, and able to thrive. Wherever possible, we offer flexible working arrangements to help you balance your work and personal life, alongside the tools, training, and opportunities you need to develop and succeed in your career. Closing date: 4th September 2025 We recommend applying early, as we may close this vacancy sooner if we receive a high number of applications. If you have any questions or need assistance, please contact Natalie Sayer, Resourcing and Talent Specialist, at Natalie.sayer@bromford.co.uk. About us We're part of one of the biggest housing associations in the country, Bromford Flagship. As Bromford, our purpose is simple and honest: we invest in homes and relationships so that people can thrive. We provide over 47,000 homes in the West Midlands and West of England; we have relationships with more than 112,000 customers; we have a strong balance sheet and we plan to deliver 11,000 more homes by 2032. But we're only just getting started. Through place-based working, our people build progress from the ground up. You'll find us at the heart of the communities we serve, forging stronger neighbourhood relationships, reacting faster to shifting needs, and planning smarter. And we've created a thriving place of our own - giving brilliant people like you the tools and opportunities to build a future. With development that helps you grow in your role, build future-ready skills, and perform at your best. All within a vibrant and inclusive culture guided by our DNA (https://www.bromford.co.uk/careers/working-for-bromford/). We're a place for people determined to make a difference. Bromford. A place to make your own. Diversity Statement We are committed to recruiting, developing and retaining colleagues who are representative of the diverse communities we work with. This commitment is embedded in our DNA, and we are striving to build an inclusive workplace culture where all colleagues feel valued and respected, and individuality is celebrated. We are a proud "Disability Confident" (Level 2) and Menopause Friendly employer and have signed the Armed Forces covenant to support those who serve. We encourage people from all sections of our community to apply for jobs with us. Particularly, we welcome those who have been historically underrepresented in areas of our workforce including people from ethnic minority backgrounds, disabled people, women, and members of the LGBTQIA community. Great Place To Work Certified Bromford have once again been certified as a Great Place To Work (Nov 24 - Nov 25). The 2024 Great Place to Work Trust Index Survey highlighted that our employees believe we have an amazing company culture and that 91% of our employees were made to feel welcome when they joined us. We are also proud to have been named as one of the UK's Best Workplaces for Women for two years running (2023 and 2024) demonstrating that all colleagues, regardless of gender, can thrive at Bromford.