Contact information
Michael Dunne
Assistant Patient Service Manager for Respiratory Medicine and Physiology
Michael Dunne@nhs.net
019254 546296
About the role
The Band 3 Respiratory Physiology Coordinator provides administrative and organisational support to the Respiratory Physiology team.
The role focuses on efficient patient pathways, appointment management, clerical duties and supporting the clinical physiology team to deliver smooth, timely diagnostic service
Main duties
* Develop and maintain the ability to use and simultaneously navigate a range of computer systems including Patient Administration System (PAS), the electronic referral system, patient records, order communication system, digital call handling system, Microsoft packages, particularly Excel.
* The post holder will be required to work in a fast-paced environment, with the ability to manage competing demands whilst multitasking with the possibility of multiple interruptions.
* To frequently sit and concentrate using multiple computer screens for a substantial proportion of the working day, inputting accurate information using varying computer systems at the same time, often whilst speaking to a patient.
* To provide a dedicated service to individual specialties, working in partnership with a multi-disciplinary team including clinical and administrative colleagues to keep outpatient clinics utilised to optimum levels.
* Using Excel, extract and filter patients from the New Waiters and Follow-Up PTL (Patient Tracking List) to ensure patients selected are in clinical priority and chronological order in line with local and national targets (18-week RTT and Cancer) prior to booking.
* Book, cancel and re-arrange appointments in line with the Trust’s Patient Access Policy ensuring slots are offered to patients giving reasonable notice.
* To have a clear understanding of patient pathways and episodes ensuring patients are supported safely through their pathway be this routine, cancer or acute.
* To be responsible for managing a patient pathway within the eReferral system by way of booking appointments, monitoring pathways, redirecting and rejecting referrals whilst liaising with and escalating to clinical and management teams as appropriate.
* Using digital systems to collate clinic capacity schedules on a daily basis, problem solving slot issues and escalating risks where necessary
* To support the Patient Access Team Leader in collating information for the weekly service Access & Performance meetings.
Essential person specification requirements
Qualifications
* Sound educational background (5 GCSEs including English and Maths)
* NVQ 3 in Business Administration or equivalent experience
* ECDL or equivalent experience
Experience
* Experience of working with multiple computer software programmes such as Microsoft Office, Patent Administration System, ICE
* Working within a multidisciplinary team
* Experience of working in a customer service environment
* Excellent communication skills to overcome barriers of understanding
* Working in a demanding and fast paced environment and ability to cope with regular interruptions and changes to work priorities
* Experience of collating data
* Ability to organise self, working to deadlines and ensuring quality standards.
* Experience of scheduling / coordination activities and/or resources.
Be part of MY team
We are an acute trust caring for over one million people in Wakefield and Kirklees. Our 10,000 staff work in patients’ homes, the community, and our three hospitals in Pontefract, Dewsbury, and Pinderfields (Wakefield). We prioritise our people and values so we can deliver the best possible care to patients. Our team is friendly, passionate, and innovative, always seeking better ways to work.
We support work-life balance and foster a diverse, inclusive environment where everyone belongs. Our staff networks offer safe spaces to share ideas and concerns so we can increase awareness and appreciation of equality, diversity, and inclusion. We welcome applicants from all backgrounds and especially encourage members of the LGBTQ+ community, ethnic minority groups, and people with disabilities or neurodivergence to apply, as they are currently underrepresented in the Trust.
If you value caring, high standards, improvement, and respect, join the MY team to make a difference every day.
Application guidance:
We understand that more applicants are using AI technology to help with their applications. While these tools can be useful, they cannot fully capture your skills, knowledge, and experience. It’s important that you personalise your application. Relying solely on AI is not recommended, as it may reduce your chances of success. Our screening process is thorough, so if you have used AI, please make sure to disclose this on your application form.
Our benefits
* Access to the NHS pension plan
* Generous holiday allowance of 27 days plus bank holidays, increasing with 5 and 10 years of service
* Exceptional employee health and wellbeing services
* Extensive benefits and support, including:
* Onsite nurseries and childcare salary sacrifice scheme
* Cycle to work scheme
* Home electronics scheme
* Car lease salary sacrifice scheme
* Working carers support and advice, carers network and carers passport
* Flexible working options and family and carer-friendly policies
* Established staff networks, including LGBTQ+ and Race Equality
* Career progression, training and support
Skilled worker sponsorship
You can find out more about skilled worker and health and care visas on our careers site .