Premier Community is looking for an experienced, enthusiastic, and professional Quality Compliance Co-Ordinator.
Premier Community is a multi-award-winning family business that provides a variety of home care services. We are proud of our reputation as the largest independent provider of home care in Derbyshire with over 26 years of experience. Our mission is to make a difference in our community and our vision is to become a UK wide provider.
This role is based at our head office in Mansfield, Nottinghamshire, however there will be times when you will be required to meet service users out in the community. This opportunity is a permanent role, working on a full-time basis with a 9 to 5 shift pattern. As a Quality Compliance Co-Ordinator, you will be responsible for the success of your branch's service users' quality of documentation, audits, and Reviews. You’ll be a core part of the business plan and will support achievement through excellent customer service and high-quality care, alongside building strong links and relationships within the local community.
Here at Premier Community, we want to have happy supported staff who feel part of the team.
We will offer:
· 25,000 – 30,000 per year (depending on experience/performance and qualifications)
· One to one support from Senior Managers
· Working alongside a highly skilled team
· A competitive company pension scheme
· Opportunities to grow, with access to training opportunities
· Joining a close-knit family value-based community
The successful candidate will be able to;
· Understand and promote a holistic service.
· Support the Registered/ Deputy Manager in all activities requested by following instruction.
· Work in line with all company policies and procedures, local and national guidance and legislation.
· Communicate clearly, effectively and timely to the Quality Assurance Manager or relevant department.
· Be responsible for all administrative tasks and IT system updates in association with your day-to-day activities.
· Assess new business and complete reassessments in line with the company procedures.
· Meet company's quota on Service users Audits including but not exclusive to EMAR, Care plans and Visit Logs, Diet and Fluid, Finance, Body Maps.
· Ensure quality of work passes internal and external audits including Local Authorities and CQC
· Complete Reviews to a high standard.
· To be responsive using Premier Communities communication systems
· Complete spot checks and relevant field assessments to ensure high quality standard of care.
· To complete quality check in calls for service users to ensure high quality of care is being delivered
· To support carer compliance with auditing of call durations and late/ early visit’s.
· Any other duties depending on the needs of the business; this may include occasionally care plan updates, Branch tasks and filing reports with outside agencies and any other business needs.
Everyone who joins Premier Community becomes part of our close-knit team. We're committed to ensuring that Premier Community is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are welcomed, recognised, accepted, and put to good use!
If you would like to be considered for this role, please read the criteria below and apply, or get in touch with us!
Essential criteria
· Level 2 Diploma or above in Health and Social Care
· Experience of working in Home Care
· Full UK driving License and access to a vehicle
· Basic IT skills