Case officer

Role: Case Officer

Location: Manchester City Centre

Contract Type: Ongoing Temporary - Minimum 6 Months

Hourly Rate: £17.29

Start Date: Mid‑May

Working Pattern: Full Time Hybrid (2 days per month in office)

Are you passionate about making a difference in the medical and health sector? Do you thrive in a dynamic environment and enjoy helping others? If so, we have the perfect opportunity for you! We are recruiting for Case Officers on behalf of a leading Manchester based organisation.

Why You'll Love Working Here:

Meaningful Impact: Your work will directly contribute to improving lives and supporting individuals in need.

Professional Growth: Gain valuable experience in a fast‑paced environment and develop skills that will help you thrive in your career.

Team Spirit: Join a collaborative and enthusiastic team that values every member's contributions.

Your Role:

As a Case Officer, you will be responsible for:

• Assessing and managing cases efficiently to ensure timely and effective support
• Communicating with clients, healthcare professionals, and stakeholders to gather and relay information
• Maintaining accurate records and documentation for each case
• Supporting clients in navigating healthcare services and resources
• Collaborating with team members to enhance service delivery

What We're Looking For:

• Previous experience of dealing with complex casework and caseload management
• Experience in a similar role within healthcare or the public sector
• Strong communication skills, both verbal and written
• A keen eye for detail and the ability to manage multiple cases simultaneously
• The ability to oversee the work of others and delegate tasks and responsibilities
• A compassionate approach and a genuine desire to assist others
• A proactive attitude and a team‑oriented mindset

Perks of the Job:

• Competitive hourly rate of £17.29
• Hybrid working options to support work‑life balance – 2 days per month in office (more initially while training)
• Increase to 38 days holiday (inclusive of bank holidays) after 12 weeks temporary employment
• Opportunities for professional development and training
• A supportive and friendly workplace culture
• Access to employee wellness programs and resources

Ready to embark on a rewarding journey with us? If you're enthusiastic about helping others and ready to take on the challenge, we'd love to hear from you!

How to apply: To apply for the Case Officer position, please send your CV and a brief cover note highlighting your relevant experience to caitlin.galvin@office-angels.com.

Office Angels is an equal opportunity employer and welcomes applications from all backgrounds.