Job Description
6 Month Contract with a local Authority
Job Purpose
* The Council is focused on delivering the best possible outcomes for its communities. To do this the Council needs employees who thrive in an agile and networked organisation and who can support continuous improvement within a constructive organisational culture.
Key Duties/Accountabilities
* Collaborates with managers and teams to set targets, monitor outcomes, and support a culture of continuous improvement and effective resource use.
* Acts as the first point of contact for customers across multiple channels (phone, online, in-person), delivering consistent and effective service.
* Builds strong relationships with internal teams, partner organisations, and councillors to support service delivery and casework.
* Handles complaints sensitively, resolving issues promptly and escalating where necessary through formal processes.
* Accurately maintains customer records on CRM systems, following standard processes to log, track, and resolve enquiries.
* Embraces new technologies and agile practices (particularly Google tools) to improve service and reduce paper-based processes.
* Supports initiatives promoting community cohesion, diversity, inclusion, and fairness across all service interactions.
Essential Experience Required.
* Good IT skills including the ability to accurately record customer issues using online systems
Essential Qualifications Required
* GCSE (or equivalent) in maths and english
Additional information to note
* This role is 36 working hours per week.
The role closes on 14/08/25