NEW OPPORTUNITY: Fire Service Manager Location: Stevenage, Hertfordshire Salary: £42,000 – £65,000 DOE Company vehicle provided Why this role? This is a key leadership opportunity within a well-established UK provider of fire protection, life safety, and compliance services. The business is known for its down-to-earth culture, hands-on leadership style, and strong team ethos. The successful candidate will step into a stable, well-run department, with a structured handover from the current Manager and the support of a collaborative senior leadership team. What’s on offer: Competitive salary: £42,000 – £65,000 depending on experience Company vehicle provided 23 days holiday plus bank holidays Monday to Friday, 8:30am – 5:30pm Autonomy and trust with no micromanagement Supportive, collaborative working environment Hands-on, varied leadership role within the fire and life safety sector The Role: Fire Service Manager The Fire Service Manager is responsible for the day-to-day operation of a busy fire service department, leading engineers, overseeing service delivery, and acting as the escalation point for customers and technical matters. This is not a purely desk-based role. The position requires a visible, hands-on leader who can balance operational management with practical technical involvement when required. Key Responsibilities Lead, mentor, and manage a team of fire service engineers, supported by an administrative function Plan and oversee routine servicing, maintenance, and emergency call-outs Act as the main escalation point for technical issues, customer concerns, and false alarms Review and approve timesheets, attendance, and quality of works Prepare quotations and pricing for fire and life safety systems Manage service agreements, engineer schedules, stock, and technical documentation Ensure all works comply with British Standards and industry regulations Attend site when required to support engineers and resolve issues Drive continuous improvement across service delivery and internal processes About the Person Proven experience managing teams within a fire, security, or life safety service environment Strong customer-facing and communication skills Practical, hands-on technical knowledge (formal certifications not essential) Highly organised, proactive, and confident managing multiple priorities Comfortable with scheduling, reporting, and budget oversight Flexible and willing to participate in out-of-hours support or rotas when required A collaborative, down-to-earth leadership style aligned with a strong team culture Location & Working Pattern Office based in Stevenage, Hertfordshire On-site parking available Primarily office-based with occasional site visits Working from home permitted once fully trained and confident with internal systems and procedure