V&C Associates have been exclusively briefed on a fantastic opportunity for a talented Ecommerce Manager to join an incredible womenswear brand. This is a chance to take full ownership of a growing digital business, leading strategy and execution across a brand with genuine momentum and a loyal customer following.
The Position
Ecommerce
* Own the end-to-end ecommerce function spanning digital sales strategy, CRM, performance marketing, and technology.
* Manage day-to-day trading including web merchandising, product launches, content updates, and product uploads — maintaining best-in-class UX throughout.
* Serve as the primary point of contact for all ecommerce activity, including platform integrations and warehouse coordination. Using Shopify Plus
* Lead life cycle marketing via Klaviyo — campaigns, flows, and segmentation — to optimise engagement and conversion.
* Own the eCommerce calendar, aligning seasonal drops, promotions, and campaigns across channels.
* Manage paid advertising across Google, Microsoft, and Meta Ads, optimising for ROAS and revenue growth.
* Deliver weekly and monthly performance reporting to senior leadership via GA4.
Digital Growth & SEO
* Own SEO strategy across on-page, technical, and content to drive organic traffic growth.
* Develop creative assets and copy for paid media, bringing innovative thinking to drive revenue.
Social Media
* Develop and execute a social media strategy across Instagram, TikTok, Facebook, and X, aligned with brand and commercial objectives.
* Manage the content calendar, engage online communities in brand voice, and oversee influencer and creator partnerships.
Customer Services
* Lead the customer services function across email, phone, and social, collaborating with logistics to resolve order and fulfillment queries efficiently.
* Manage and optimise the helpdesk platform (e.g. Freshdesk) for effective case handling and reporting.
Experience required
* Proven eCommerce management or trading experience, ideally on Shopify.
* Proficient in GA4, with a strong grasp of PPC, SEO, and paid digital channels.
* Hands-on experience with Klaviyo or similar, including flows, campaigns, and segmentation.
* Track record managing paid campaigns across Google, Microsoft, and Meta Ads.
* Proficient in Adobe Creative Suite, particularly Photoshop and In Design.
* Experience managing brand social accounts within retail or eCommerce, including influencer partnerships.
* Experienced with helpdesk platforms such as Freshdesk and a genuine customer-first mindset.
* Highly organised, collaborative, and comfortable managing multiple priorities in a fast-paced environment.
To be considered, please apply with your CV and a brief note on your current situation. All applications are treated in the strictest confidence.