Product Manager
Contract: Hybrid Working options Available
Location: Bupa Place, Salford Quays or Willow House, Staines
Position Type: Full time, Permanent Contract
Salary range: From £58,700 depending on experience; 10% Management Scheme Bonus
This role will contribute to ensuring that our UKI product offerings remain customer centred, differentiated, and competitive, whilst delivering fair value and good customer outcomes.
Responsibilities
* Carry out fair value assessments, regular product monitoring and governance, and product reviews; define and manage plans to address areas of underperformance and/or fair value issues.
* Support the review and evolution of product Terms & Conditions and literature as a Product Lead.
* Be a product expert in reviewing customer‑facing and internal documentation, ensuring accuracy and compliance with Financial Promotions and Consumer Duty rules.
* Review results with cross‑functional and senior stakeholders.
* Interpret market, customer, and competitive information and understand the internal context to help create a future product pipeline.
* Review, understand and monitor relevant health funding markets using web analysis and recognised market reports.
* Understand and articulate how the dental products fit into the wider portfolio.
* Help identify product development/improvement opportunities and define the product strategy.
* Maintain and promote a culture of good risk and control management, ensuring good customer and regulatory outcomes.
* Support or manage the introduction of product enhancements and new products.
Qualifications
* Product management experience, ideally within the Private Medical Insurance industry; alternatively within General Insurance or Financial Services.
* Good knowledge of Bupa’s funding products and relative customer journeys.
* Experience managing or supporting fair value assessments and product reviews.
* Experience in defining and managing product improvement plans.
* Experience in managing or supporting the review of Terms & Conditions.
* Some experience or exposure to risk and incident management.
Benefits
* 25 days holiday, increasing through length of service, with option to buy or sell.
* Bupa health insurance benefit in kind.
* Enhanced pension plan and life insurance.
* Onsite gyms or local discounts where no onsite gym available.
* Various other benefits and online discounts.
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