Mode Search is supporting a contemporary luxury brand in the appointment of a Head of E-Commerce to lead its fast-growing digital business.
This is a key opportunity to drive global online growth, enhance the customer journey, and deliver a data-led commercial strategy within a brand recognised for its modern and purpose-driven approach.
The position is a hybrid role working 2 days in the office based in London and 3 days from home. Reporting directly to the Commercial Director, the Head of E-Commerce will lead the e-commerce team and work closely with merchandising, finance, operations, digital, and creative departments to accelerate global digital performance.
The Role
* Define and deliver a global e-commerce strategy aligned with commercial growth objectives.
* Oversee all aspects of the website (Shopify Plus), ensuring a seamless, mobile-first user experience.
* Drive online revenue through impactful launches, curated assortments, and engaging digital storytelling.
* Lead conversion rate optimisation through A/B testing, journey analysis, and data-driven insights.
* Collaborate with internal teams on sales forecasting, stock planning, and trading performance.
* Manage e-commerce platforms, tools, and integrations, ensuring scalability and security.
* Monitor and analyse KPIs to inform strategic decisions across product, pricing, and customer journey.
* Lead, mentor, and develop the e-commerce team while fostering cross-functional collaboration.
Requirements
* 10+ years’ experience in e-commerce, ideally within luxury or premium retail.
* Strong expertise in Shopify Plus and digital trading.
* Proven success driving online sales and improving customer experience.
* Solid analytical and data-driven decision-making skills.
* Experience managing external agencies and leading high-performing teams.
* Commercially minded, collaborative, and adaptable in a fast-paced environment.
To apply, please submit your CV to info@modesearch.co.uk. Due to a high volume of applications, only shortlisted candidates will be contacted