Strategic Account Manager - HealthTech / SaaS
Salary £50k + 20% bonus
Surrey Based | Travel required
Are you a customer-obsessed Account Manager or Customer Success leader ready to take ownership of high-value, strategic accounts within a mission-driven, rapidly scaling tech business?
An innovative and fast-growing SaaS company in the healthcare sector is looking for a Strategic Account Manager to join their expanding team. You'll manage a focused portfolio of 35-40 key accounts (each with £20k+ ARR), using a consultative, data-driven approach to increase retention, satisfaction, and revenue growth.
This role involves frequent UK travel for onsite strategic meetings and QBRs approx 2 days per week (fully expensed).
The Role
This is not just a farming role, you'll act as a trusted strategic advisor, deeply understanding your clients' digital transformation journeys and aligning the company's innovative platform with their goals.
Your core responsibilities will include:
* Managing a portfolio of key healthcare accounts with a focus on retention, satisfaction, and expansion
* Leading onsite Quarterly Business Reviews (QBRs) and stakeholder engagements
* Using usage data, KPIs, and health scores to guide proactive account strategies
* Identifying upsell and cross-sell opportunities, working closely with Sales and BDR teams
* Acting as the customer's internal advocate, collaborating with Implementation, Product, and Support teams
* Driving adoption of new platform features and services across your accounts
What You'll Need
* 3+ years in Customer Success, Account Management, or a similar role within SaaS or healthcare software
* Strong commercial acumen and experience driving expansion and retention metrics (GRR, NRR, etc.)
* Excellent relationship-building and communication skills - especially with senior stakeholders
* A data-led approach, with experience using platforms like Salesforce, HubSpot, or Gainsight
* Willingness to travel frequently (50%) across the UK to meet customers onsite
You'll be measured on:
* Net Revenue Retention (NRR) ≥110%
* Gross Revenue Retention (GRR) ≥95%
* Onsite QBR completion across all accounts
* Expansion and upsell revenue generation
* CSAT and NPS improvements
Why This Role?
* Join a high-impact, human-centered company that's reshaping healthcare through technology
* Be part of a collaborative, values-driven culture with a big focus on internal mobility and career growth
* Work remotely with autonomy while building deep, strategic partnerships with customers who truly care about what you do
Sphere Digital Recruitment currently have a variety of job opportunities across digital so feel free to get in touch with us to find out how we can help you. Please take a look at our website.
Sphere is an equal opportunities employer. We encourage applications regardless of ethnic origin, race, religious beliefs, age, disability, gender or sexual orientation, and any other protected status as required by applicable law.
If you require any adjustments or additional support during the recruitment process for any reason whatsoever, please let us know.