Customer Strategy and Enterprise Architect
£90-100K + car allowance + performance bonus
London Flexible | Hybrid working with frequent travel to Banbury required
This is not a role for maintaining architecture. It's a role for defining it.
BFS is entering a new phase of transformation and we're looking for you to set the strategic blueprint that guides how the business evolves.
Growth only works if the business can scale and this role exists to make sure it does.
You'll take a strategic view of how BFS operates today and design how it needs to evolve to support scalable, customer-centric growth. From customer journeys to operating models, you'll define the blueprint that enables the next phase of the business.
This is architecture with teeth.
The role
BFS is entering Transformation 5.0. A major, business-wide shift in how we serve customers, scale operations and deliver value.
To do that well, we need a clear, joined-up view of:
Who our customers are
How they experience BFS today
How those journeys should work in the future
And what needs to change across people, process, technology and operating model to get there
This role exists to own that thinking and turn it into something real. You won't be stepping into a fully formed enterprise architecture function you'll be building it, and you'll do it hands-on.
What you'll be doing
Act as the strategic integrator across BFS's transformation agenda.
You'll:
Define and own the future-state customer vision for BFS
Map current-state journeys and business capabilities, identifying gaps and constraints
Design future customer journeys, processes and operating models
Build and embed business architecture capability across the organisation
Establish and govern the use of business mapping and architecture tools
Enable teams to use these tools effectively, not just comply with them
Align teams across value streams, identifying where common frameworks, processes and ways of working should exist
Work closely with the Lead Technical Architect to ensure business and technology architecture evolve together
Facilitate workshops that bring business and technical teams into alignment
Act as a design authority, ensuring transformation initiatives align to the agreed enterprise blueprint
What you'll bring
This role will suit someone who enjoys ambiguity, ownership and building things from scratch.
You'll bring:
Strong strategic thinking, with the ability to see how the business operates today and how it must evolve
Proven experience in enterprise architecture, customer strategy or large-scale transformation
Hands-on capability with BPM, TOGAF and business architecture techniques
Confidence working across multiple teams, value streams and priorities
The ability to align diverse stakeholders around a single, coherent vision
A “doer” mindset, comfortable moving between strategy, design and delivery
Experience in regulated or financial services environments is helpful, but not essential if you bring the right mindset and capability.
The good stuff
£90-100K salary + Car allowance (£7,192.50) + performance bonus (up to 30%)
You get a blank canvas and the mandate to shape the role yourself
You'll define the customer and enterprise blueprint that guides BFS for years to come
You'll work on real digital and technology-led transformation, not theoretical models
You'll have the chance to build something from the ground up and see it land
You'll do it in a business that is genuinely bought into change, not just talking about it
Private healthcare for you and your family
Company pension scheme
Flexible benefits (gym membership, tech, health assessments and more)
Access to an online wellbeing centre
Discounts with a wide range of retailers
25 days' holiday plus bank holidays, increasing with service, with buy/sell options
Electric Vehicle / Plug-in Hybrid Vehicle scheme
About Bibby Financial Services
We're a global organisation operating in nine countries, supporting over 9,000 SMEs worldwide. Following the completion of a £1bn securitisation deal, we're increasing our lending to UK businesses at a time when support really matters and this role plays a vital part in making that happen.
This is a role you can truly make your own and leave a lasting legacy.
If you're excited by the idea of defining the customer vision, building enterprise architecture capability and shaping how an organisation evolves at scale, apply before 23rd March 2026, we'd love to talk.
Everyone will receive a response.
Bibby Financial Services is committed to creating an inclusive workplace. If you require any adjustments during the recruitment process, please let us know.
TPBN1_UKTJ