Travel Customer Service Team Leader - Greater Manchester
Salary and benefits Up to £35,000 plus excellent benefits Contract length Permanent, Full time Locations Cheshire, Chester, Greater Manchester, Manchester
Our client, a multi award-winning cruise company, is looking for an experienced Travel Team Leader to join their post booking service team based in Greater Manchester. This is an amazing opportunity to lead a dynamic group of travel professionals and contribute to delivering exceptional cruise experiences. You’ll play a pivotal role in overseeing the daily operations of the post booking services team ensuring the delivery of personalised, high-quality service while motivating and guiding the team to meet and exceed customer expectations.
Our client's ideal candidate will have previous experience in a similar role within travel, will be GDS proficient and ideally with a background in the airline industry.
The is an office based role offering a competitive salary of up to £35k with sociable working hours. Benefits include private healthcare, discounted holidays, FAM trips, annual company events and a paid day off on your birthday!
If this role is of interest to you, please apply online.
Role of Travel Customer Service Team Leader:
1. Lead, coach, and develop your team to deliver outstanding customer service and achieve team goals
2. Monitor team performance, providing feedback, training, and support to enhance skills and productivity
3. Manage complex customer enquiries and escalations, ensuring timely and effective resolution
4. Oversee booking changes, documentation, and administration processes to maintain accuracy and efficiency
5. Collaborate with internal departments to streamline workflows
6. Assist with resource planning, scheduling, and shift management to meet business needs
7. Support continuous improvement initiatives and contribute to the development of team processes and best practices
Skills required for the role:
8. Proven leadership experience within the travel industry, ideally in post-booking or customer service teams
9. Strong passion for travel and cruises, with a customer-centric mindset
10. Ability to motivate and inspire a team while managing performance effectively
11. Highly organised with strong attention to detail and problem-solving skills
12. Proficient in Microsoft Excel and general computer applications
13. Flexible, proactive, and able to work collaboratively in a fast-paced environment
14. Previous experience in the airline industry and proficiency of a GDS is essential
If you’re interested in learning more about this Travel Customer Service Team Leader role, please press the apply online button now!