Salary
Grade 4 - £17.45 per hour plus 15% unsociable hours payment where applicable
Package
Casual (Ad-hoc hours)
Due to a 24 hour service shift patterns can include mornings, afternoons and nights.
Date posted
30/09/2025
Job reference
BH000810
Join our team as Careline Operator (Casual)
Are you someone who thrives under pressure and wants to make a real difference in people's lives? As a Careline Operator (Casual), you'll be part of a 24-hour service that supports vulnerable and older people to remain safe and independent in their homes. This vital role places you at the heart of our emergency response service, offering reassurance, guidance, and action when it matters most.
Working in a fast-paced environment, you'll be responding to emergency calls, supporting out-of-hours housing services, and contributing to a seamless customer experience. If you're calm, compassionate, and committed to delivering exceptional service, we'd like to hear from you.
Key Responsibilities
* Handle emergency social alarm calls and respond in line with policies and procedures to ensure customer safety and wellbeing.
* Signpost or refer customers to relevant support services to enable a holistic approach to independent living.
* Provide responsive and professional cover for the organisation's emergency housing repairs, out-of-hours messaging, and CCTV monitoring services.
* Assist Elderly Services Officers by attending to emergency calls, which may include lifting or providing personal care.
* Accurately record customer interactions using bespoke call handling and platform software.
* Ensure inclusive and respectful communication in all customer interactions.
* Proactively report health and safety concerns and support continuous learning and improvement.
What you'll need to succeed
* A full, clean driving licence and a willingness to travel locally when required.
* Strong communication and listening skills, with the ability to remain composed and clear under pressure.
* A confident and compassionate approach to supporting older and vulnerable individuals.
* Experience in a customer-facing environment, ideally involving call handling or emergency response.
* Competence using Microsoft 365 applications (Outlook, Teams, SharePoint, etc.) and the ability to learn bespoke systems quickly.
* A flexible attitude and the ability to prioritise tasks in a fast-paced environment.
* A commitment to our core values—acting with good intentions, communicating openly, listening carefully, and working together.
* A satisfactory DBS check will be required for this role.
Interview Date(s): Interviews for this position will be held on 29th and 30th October 2025.
Are you ready to play your part? .
Applying Instructions
In your application, please provide examples that meet the essential and desirable criteria outlined in the Role Profile and Person Specification. Your selection for an interview will be based on this information.
We welcome applicants from all backgrounds and experiences. If you share our values and want to make a difference, we encourage you to apply.
As a Disability Confident employer, we aim to provide reasonable adjustments throughout the recruitment process and employment. Please contact us at if you need any support with your application.