Cloud Technician (2nd Line) Salary: £28,000-£38,000 Location: South Wales customer sites Hours: 37.5 per week Type: Full-time, Permanent Recruiting via: Hatched Talent Solutions The Opportunity Hatched Talent are supporting a growing IT services provider in South Wales that's looking for a skilled Cloud Technician (2nd Line) to strengthen their Microsoft support team. This role is ideal for someone who loves getting hands-on with Microsoft 365 and Azure, thrives on solving complex technical issues, and wants a customer-facing role where their work genuinely makes a difference. What You'll Be Doing Deliver and support Microsoft Cloud solutions for a range of clients (Microsoft 365 & Azure). Act as the escalation point for 1st line issues - diagnosing, resolving, and communicating clearly with users. Configure Microsoft 365, Azure, Intune, Defender, and related products. Support post-implementation applications (training provided). Stay sharp by testing and evaluating new tools and releases. What We're Looking For Essential 3 years' experience delivering or supporting Microsoft Cloud environments. Strong technical skills in Microsoft 365 and Azure administration. Confident communicator who takes ownership and sees tasks through. Full UK driving licence (travel to client sites required). Desirable Microsoft certifications (MCP / MCSA / MCSE). Experience with Intune, Defender, PowerShell, or VoIP. The Offer Salary between £28,000-£38,000 (DOE) 37.5 hours per week Based in South Wales, with some travel to customer sites Excellent scope for development and certification support Ready to Apply? If you're ready to take the next step in your IT career and become a trusted technical partner to clients, we'd love to hear from you. Apply today via Hatched Talent Solutions and we'll be in touch to talk through the opportunity.