Third Party Claims Agent- Personal Injury - UK HYBRID WORKING. Working hours 37.5 hours per week. Monday – Friday 9am-5pm Join our business now as a Third Party Claims Agent (Personal Injury) where you can find and develop your own purpose, helping us to make sure that when life happens, we’re first there to help get people moving again. Responsibilities * Handle claims in line with policy, process and regulatory requirements, delivering an excellent customer experience. * Assess, negotiate and settle a broad range of injury claims, from minor whiplash to complex cases including psychological injuries, fractures, scarring, head injuries and fatalities. * Investigate liability and quantum, identify fraud indicators, address indemnity concerns and make accurate early decisions. * Manage your caseload effectively, ensuring all actions are well-documented and systems remain fully up to date. * Apply claims knowledge and negligence principles to negotiate with third parties and achieve fair, cost-effective outcomes. * Take ownership of customer issues, aiming for first-call resolution and maintaining clear, proactive communication. * Use audit feedback to improve technical skills, support team development and take responsibility for your ongoing training. * Build strong working relationships with Claims suppliers to support the wider Claims strategy. * Recommend and implement solutions that m...