Are you ready to step into a dynamic role that's all about turning challenges into delightful experiences? Our client is a vibrant, family-oriented squad that thrives on passion, detail, and exceptional customer service looking for a Customer Service Administrator to join their busy and growing team
What's the Job? As a key player in our Customer Service department, you'll be the heartbeat of our sales operations. From processing orders to turning frowns into smiles, you'll ensure every customer feels like a star!
Your Adventure Includes:
* Processing Orders: From payment to invoicing, keep the workflow smooth!
* Order Management: Work closely with suppliers and coordinate deliveries like a pro.
* Customer Connections: Handle inquiries with warmth via phone, email, and face-to-face.
* Problem Solver Extraordinaire: Take on challenges and resolve issues swiftly-no complaint is too tough!
* Team Collaboration: Coordinate with Marketing, Finance, and Purchasing for seamless operations.
* Stay Informed: Keep up with product launches to wow our customers!
* Process sales orders from point of payment to invoice, handling the intercompany process.
* Process print orders on BC, liaising with purchasing on print costs and delivery dates.
* Process sample requests and ensure these are raised as opportunities in capsule CRM.
* When required, support on inbound phone calls.
* Provide exceptional customer service in all levels of communications: emails, quotations, sales calls and face-to-face when required
* Prioritise and process customer orders and requests submitted by telephone, email, or via the website
* Check product availability for customer orders and order or restock items if necessary to satisfy the customer
What We're Looking For in the Customer Service Administrator :
* A friendly, approachable personality that builds relationships.
* Strong multitasking abilities and top-notch organizational skills.
* A passion for customer experience and sales know-how.
* A proactive attitude and a sense of urgency-because every moment counts
* PERSONAL SKILLS:
* A warm and friendly tone and personality that will improve customer relationships
* Query management
* Sales process knowledge
EDUCATION/QUALIFICATIONS:
* Basic level Maths + English
* Relevant training in procedures required for the role
* Product Training
PROFESSIONAL EXPERIENCE / SKILLS:
* Ability to multitask and prioritise tasks
* Excellent time management and well-developed organisational skills
* Great verbal and written communication skills
* Relationship building and lead generation
ATTITUDINAL REQUIREMENT FOR THIS ROLE:
* Is willing to put team goals above personal goals
* Conveys a sense of urgency by taking action and being proactive as required
* Shows high level of confidence, positivity and tenacity
* Resilience by reacting positively to any obstacles is essential
Full time- Monday to Friday- OFFICE BASED 8 am to 5 pm
23 days holiday PLUS 8 BHols
Free Parking, pension, charity days off
#J-18808-Ljbffr