RECEPTIONIST
Location: Manchester City Centre (M1 2PZ)
Hours of work: 40 hours per week
Contract Type: Permanent
We are looking for a professional and welcoming Receptionist to join a brand-new team in a brand-new building in central Manchester.
This is an exciting opportunity to be part of something new, delivering outstanding service to clients and visitors alike.
Job Description
As the first point of contact, you will represent both ISS and our client with professionalism, ensuring the smooth running of reception and common areas.
You'll provide proactive, high-quality support to employees and visitors, creating a seamless and positive experience at every interaction.
If you take pride in delivering exceptional service, have great communication skills, and want to be part of a supportive new team, we'd love to hear from you.
Key Responsibilities
* Act as the first point of contact for clients and visitors, delivering a professional, friendly, and welcoming service that creates an exceptional first impression.
* Manage enquiries and requests, resolving issues promptly and arranging meeting room bookings, set-ups, AV, catering and hospitality services.
* Represent the business as a true ambassador, consistently demonstrating a proactive, customer-focused approach.
* Prepare and maintain meeting rooms and reception areas to 5-star standards, ensuring they remain professional, clean, and fully equipped.
* Coordinate incoming and outgoing mail, parcels, and courier services.
* Provide administrative support, including logging helpdesk requests and handling phone and email queries.
About You
* Previous Front of House experience in a corporate or hotel reception environment.
* Demonstrates a genuine passion for customer service with a proactive, "going the extra mile" attitude.
* Strong communication skills, including excellent telephone manner, interpersonal ability, and fluent written and spoken English.
* Organised and resilient, able to prioritise effectively, multitask, and remain calm under pressure in fast-paced environments.
* Confident using MS Office with good general IT literacy.
* Holds or is willing to obtain an SIA Door Supervisor licence.
* Collaborative team player with the ability to also work independently on own initiative.
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it's hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste), religion or belief, sex, sexual orientation or educational background.
We are a Disability Confident Committed (Level 2) employer, proudly supporting and promoting inclusive hiring practices in line with the UK government's Disability Confident scheme.
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.
If you have any further queries regarding this role, please contact the Resourcing Team by emailing