Customer Relations Consultant
Stoke-On-Trent - ST1 3DH
37.5 hours per week
Why would you join Davies?
At Davies people are at the heart of all we do, out values state that we succeed together, and it is this, that makes the business a great place to work! You will be valued and supported and receive excellent benefits including but not limited to:=
* Reward platform – discounts for over 800 retailers
* 25 days holiday (rising with service plus option to purchase up to 5 extra days a year!)
* Development, training, and professional qualifications
Davies are currently recruiting people who are passionate about excellent customer service and helping people in their time of need. We are looking for a Customer Relations Consultant to join our team in Stoke who will act as a central point of contact for internal, and external customers in the resolution of complaints. We’re looking for confident people who remain calm under pressure and have experience of dealing with difficult conversations. Being able to resolve an issue for a customer from start to end is a rewarding feeling, so we would like to hear from anyone with transferable skills who has experience with customer facing roles and telephone/written communication.
What will your day look like:
* Acknowledging and investigating new complaints; introducing yourself to the customer/policyholder, and letting them know you are now personally managing the situation for them
* You then have the autonomy and responsibility to coordinate with all areas of the business to resolve the situation for the customer, so you’ll be a proactive person eager to get involved with other teams to make things happen and take action
* Dealing with clients, customers and policyholders to communicate actions taken to satisfactory resolution
Abilities And Knowledge:
* Although we prefer those with a good level of previous industry experience, it’s not essential as we offer full support and training
* You do need to have a high level of written communication, as high-volume creation of accurate emails and letter writing is part of this role
* We value transferable skills and qualities and focus on what you can bring to the role
* Understand the value of delivering great customer service
* Ability to deal with challenging conversations confidently and calmly
* Delivering outcomes including adapting a sensitive approach where required