Job Description
Technical Team Leader
£50,000 - £70,000 + car allowance, bonus, private healthcare and other great benefits
Full Time/Permanent
Worcestershire/with travel
The Company
My client is a well-established, yet growing network service provider and Cisco Premier Partner based in Worcestershire.
The Role
I am looking for a driven Technical Team Leader to lead a team of Network Support Engineers and ensure smooth delivery of technical support services maintaining a high standard of customer satisfaction.
The Technical Team Leader will oversee day-to-day Service Desk operations, ensuring incidents and requests are handled efficiently, and maintaining clear communication with customers and internal teams. You will play a key role in developing team capability, implementing best practices, and driving continuous improvement across support processes.
This is primarily an office-based role in Worcestershire but will also require ad-hoc travel to client sites.
The Person
The ideal candidate will bring strong leadership qualities, excellent communication skills, and a customer-focused mindset. You should be confident in guiding and mentoring technical staff, able to remain calm under pressure, and comfortable making decisions in fast-paced environments. A proactive approach to problem-solving, a commitment to service excellence, and a desire for ongoing professional development will be highly valued.
Technical Skills and Experience
* Proven experience of day-to-day working with Cisco technologies
* Will be CCNA certified at a minimum with CCNP preferable but not essential
* Must have experience in a Service Desk or technical support environment, ideally in a senior or team-leading capacity.
* Strong leadership and people-management skills, with the ability to coach, mentor, and motivate technical staff.
* Excellent communication abilities, including clear written updates and confident customer-facing interaction.
* Solid understanding of networking, infrastructure, and common enterprise technologies to support effective technical escalation.
* Experience working with ITSM/ticketing platforms (eg, incident, request, change management workflows).
* Must also hold a valid UK driving license.
Please apply via the link or contact (see below) for more information
Modis International Ltd acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers in the UK. Modis Europe Ltd provide a variety of international solutions that connect clients to the best talent in the world. For all positions based in Switzerland, Modis Europe Ltd works with its licensed Swiss partner Accurity GmbH to ensure that candidate applications are handled in accordance with Swiss law.
Both Modis International Ltd and Modis Europe Ltd are Equal Opportunities Employers.
By applying for this role your details will be submitted to Modis International Ltd and/or Modis Europe Ltd. Our Candidate Privacy Information Statement which explains how we will use your information is available on the Modis website.