Receptionist
Who we are -
The Loch Lomond Arms opened its doors in 2012 after an extensive renovation to restore it to its former glory as a luxurious 17th century coaching inn. The hotel sits at the entrance to the beautiful Scottish Highlands, yet is easily accessed from Glasgow and Edinburgh. It is this balance that gives us our unique position as a luxurious hotel, bar and restaurant accessible to many, but enjoyed by the lucky few.
We have 15 elegantly and individually designed rooms in the hotel as well as 5 self-accommodation cottages.
Who we want -
Previous experience working in reservations/customer service.
Enjoy working in and thrive in a fast-paced environment.
Strong teamwork skills but can also work independently on tasks.
Charismatic, confident, and willing to learn.
Due to our location - having own transport would be advantageous.
Main duties and responsibilities -
Key Areas of Responsibility
Be the face of the Loch Lomond Arms. Meet and greet all guests' and customers to the hotel.
Make reservations following the correct standard operating procedures.
Check-in/check-out guests in a courteous and efficient manner.
Operate the telephone system ensuring all calls are answered promptly and professionally.
Make outgoing calls when required, carry out upselling and support the hotel sales team.
Support the Head Receptionist/Hotel Sales Manager in their job roles.
Be knowledgeable and confident sending emails and Microsoft Office systems.
Have a sound understanding and knowledge of a reservations PMS.
Benefits -
An equal share of tips paid out monthly.
28 days holiday (pro rata).
Full training provided.
Meal provided during your shift.
Staff and family discounts of 40% off food and drink at all our outlets.
Staff and family discounts of 20% off overnight stays.
Cameron Club Spa treatments and golf discount.
Job Type: Part-time
Pay: £12.21 per hour
Benefits:
* Discounted or free food
* On-site parking
* Store discount
Experience:
* Hotel & Accommodations Guest Services Staff: 1 year (preferred)
Work Location: In person