Llandaff North Medical Centre is looking for a receptionist/administrator to join our multi-disciplinary team.
The key role of the Receptionist/Administrator is to effectively contribute to the Practice team by assisting the clinical team in the provision of services to patients by facilitating access and undertaking various administrative & support duties in an organised, efficient, timely and courteous manner.
Applicants should be aware that you will be part of the reception team, working on a rota basis between the core hours of Monday to Friday 07.45am to 18.30pm. You must be available to work 'late' shifts until 6:30pm and be fully flexible on days.
You will be supporting & supported by the wide range of clinical and non-clinical team within the practice.
Main duties of the job
We value precision, attention to detail and being able to work independently while being part of a supportive and patient-focused team. The candidate must have experience in a healthcare setting and be familiar with clinical I.T. systems. Knowledge of medical terminology is essential.
The delivery of Reception and administrative services to ensure an effective and professional service to patients and the Practice team.
The role will be varied and will involve care navigating patients to the right services.
About us
Llandaff North Medical Centre is a successful training practice located in Cardiff and provides healthcare to the surrounding population of around 6,500 people. The practice was built in 1997 and currently has 8 Doctors (3 partners, 4 salaried and 1 trainee GP), 2 practice nurses, 1 Healthcare Assistant and a range of administrative staff.
The practice also has a range of NHS staff in the form of Health Visitors, Counsellors, Midwives, Pharmacist and community nurses who use our rooms to provide additional services to our patients.
We are a friendly practice with good staff retention and a strong team working culture.
Job responsibilities
DUTIES AND RESPONSIBILTIES
* Answer the telephone in line with Practice telephone protocol.
* Make appointments and generally attend to patients requests in a prompt, professional and courteous manner.
* Give information to patients clearly, taking into account their individual needs and relay messages accurately to appropriate practice staff.
* Prioritise the reception workload, dealing accurately with all administrative tasks.
* Assist with the prescribing process and the issue of all acute and repeat prescription requests within practice timescales, following the prescribing protocol.
* Extract relevant prescribing/administrative information from clinical correspondence and update individual patient computer records accordingly.
* Undertake further training and development as necessary.
* Be aware of the practice confidentiality and communication policies and maintain strict confidentiality/effective communication at all times.
* Keep reception/administrative office areas tidy and be aware of and ensure health and safety regulations are maintained.
* Undertake filing, shredding and photocopying as appropriate.
* Carry out any other reasonable duties requested of you
* Deputise for administrative functions, in absence of colleagues.
* Complete prescription requests for patients
* Work with other team members to ensure deadlines are met.
* Reviewing records and accurately producing a summary of the patients medical history
* Accurately read-coding data on VISION
* Scanning of patient related documentation and attaching scanned documents to patients healthcare records
* Carry out system searches as requested
* Support all clinical staff with general administrative tasks as requested
Person Specification
Qualifications
* Understanding of NHS
* Proficient in using computers
* Ability to organise workload
* Accuracy and knowledge of medical terminology
* Experience of working in a similar role
* Experience of working in GP Practice
* Experience of using Vision and DOCMAN
Experience
* Experience of working in primary care
* Experience of working in a GP practice
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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