What you’ll be doing:
* Picking and selecting the best quality products on the shop floor that online customers have ordered, ready for delivery to their doorsteps, or providing excellent substitutions when products are out of stock.
* Using a handset that plans your route around the store, indicating what you need to select and the time allocated for each shop.
* Working behind the scenes to handle customer queries, process orders, and assist in loading vans for Home Delivery Drivers.
* Consistently providing excellent customer service, supporting customers with questions, and proactively offering assistance.
* Building knowledge about our products, services, and promotions to provide helpful recommendations.
* Working flexibly across the store as needed.
What makes a great Sainsbury’s Colleague:
* Comfortable with early morning shifts (starting at 4am) and working in a fast-paced, physical, high-energy environment, often alone but also as part of a team.
* Friendly, welcoming, with a genuine enthusiasm for helping customers.
* Enjoys working in a dynamic environment, using initiative to solve problems, and taking responsibility for tasks.
* Flexible and productive, willing to learn new skills and adapt to different roles within the store.
* Comfortable learning to use new digital tools and technology, and capable of moving shopping containers weighing up to 15kg.
* Attentive to detail, maintaining a clean and clutter-free store to enhance the shopping experience.
Working for us has great rewards:
We value our colleagues and offer market-leading benefits and training, including:
* Discount card – 10% off at Sainsbury’s, Argos, Tu, and Habitat after four weeks, increasing to 15% at Sainsbury’s every Friday and Saturday, and 15% off at Argos every pay day.
* Free food and hot drinks – provided in all our stores.
* Generous holiday entitlement – based on hours worked, plus maternity and paternity leave.
* Pension – company matching between 4-7.5% of contributions.
* Sainsbury’s share schemes – buy shares at discounted prices.
* Shopping discounts – special offers on gym memberships, restaurants, holidays, retail vouchers, and more.
* Wellbeing support – including free access to the Employee Assistance Programme for confidential support and guidance.
Please note that our vacancies may close quickly, so we encourage candidates to apply promptly.
An inclusive place to work and shop
We are committed to being an inclusive retailer, where every colleague can reach their full potential and every customer feels welcome. We offer support for families, carers, and provide resources to help colleagues understand and perform their roles effectively. Our internal networks promote diversity and inclusion. To learn more about our inclusivity initiatives, please visit our website.
If you require reasonable adjustments during the application or interview process, please let us know, and we will support you.
Responsibilities:
Our stores are vibrant environments where food is our passion and no two days are alike. They serve as community hubs offering value, quality, and service. As an Online Assistant, you’ll deliver a joyful shopping experience for our online customers, ensuring they receive everything they ordered from Sainsbury’s.
Eligibility:
* You must be above the school-leaving age in your country (School leaving age - GOV.UK).
* If shifts include hours before 6am or after 11pm, you must be at least 18 years old.
* You must have the legal right to work in the UK.
#J-18808-Ljbffr