Communications Manager (Price Control)
Glasgow
TBC - PC17 org level
Permanent / Hybrid
Based in SP HQ, Glasgow
What you'll be doing
* Strategic Communications Leadership: Develop and deliver a clear multi‑faceted integrated Communications Strategy aligned to business priorities, stakeholder needs and regulatory commitments.
* Channel Management: Create and implement the successful internal and external channel strategy for the RIIO ED3 Programme mapped to the needs of all audiences.
* Campaign Delivery: Lead the planning and execution of integrated campaigns across digital, media, stakeholder, and internal channels.
* Content Creation: Produce and manage engaging multimedia content (e.g., newsletters, videos, podcasts, blogs, infographics) for a diverse range of targeted internal and external audiences. Provide solutions and know‑how, producing content for regulatory business plans and key submissions, key stakeholder publications, independent groups, stakeholder newsletters, as required by the business.
* Stakeholder Collaboration: Work closely with internal teams and external agencies to ensure alignment and consistency in messaging.
* Performance Monitoring: Track and analyse digital engagement metrics, using insights to refine strategies and improve outcomes.
* Crisis Communications: Support the SPEN Marketing and Communications Manager as a key member of the incident communications response team – ensuring employees receive accurate and timely updates.
* Innovation & Improvement: Drive continuous improvement in communications tools, platforms, and processes to enhance user experience and communication effectiveness.
What you'll bring
* A degree in communications, or a related discipline.
* Strategic thinking and business acumen – proven ability to translate organisational strategy into clear communications plans.
* Strong understanding and awareness of how regulated businesses operate – customers, engineering teams, operations safety and risk and awareness of operational pressures (weather events, outages, safety incidents).
* Experience in people management and collaborative working to achieve success.
* Understanding of people, motivation, engagement, and culture‑shaping communication.
* Proven strong ability to run multiple campaigns, programmes, and deadlines concurrently with strong prioritisation and structured planning skills.
* Think long‑term and connect day‑to‑day communication with business performance.
* Anticipate risks, opportunities and stakeholder impacts before they arise.
* Expertise in people and cultural change – understand human behaviour and how people react to change.
* Exceptional writing, editing, and visual storytelling skills and editorial judgement.
* Experience working with creative agencies and managing external suppliers.
* Strong relationship builder and calm, credible trusted advisor – confidence working with and influencing senior stakeholders and providing constructive feedback and strategic communications advice to guide people toward better communication choices.
* A collaborative mindset and a passion for innovation and continuous improvement.
* Strong crisis and incident comms capability.
* Proven experience in internal comms strategy development – with expertise in change communications, coaching leaders, channel and content management.
* An eye for design and detail with strong writing and content creation skills across multimedia formats.
* Demonstrable experience delivering successful integrated change campaigns and using analytics to measure success.
* Proficiency in Microsoft Office and digital tools (e.g., CMS, intranet, Viva Engage).
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