Job Description
Catering and Housekeeping Team Lead
Reports to: CEO
Hours: 37.5 hours per week, worked flexibly Mon–Sun
Equivalent to Band 4 – we also allow for unsocial supplements
At Bassetlaw Hospice, we provide compassionate, person-centred palliative and end-of-life care for patients and their families. Our staff, volunteers and supporters work together to create a warm, safe and supportive environment where dignity, safety and confidentiality are respected at all times. We expect all colleagues to uphold these values and ensure that every patient receives the highest possible standard of physical, psychological and spiritual care.
Role Purpose
To maintain high standards of excellence at Bassetlaw Hospice by overseeing the day-to-day management of the catering and housekeeping service. This includes working regular shifts in the kitchen, planning and preparing homemade meals that meet a variety of dietary requirements, and managing domestic duties to ensure a safe, clean and welcoming environment in compliance with infection prevention and control standards.
Main Duties
· Provide line management, supervision and support for the Catering & Housekeeping team and volunteers.
· Facilitate training and supervision for staff and volunteers.
· Plan and prepare meals for patients with varying nutritional and dietary needs.
· Undertake nutritional assessments and provide basic health education relating to diet and nutrition.
· Manage catering and housekeeping budgets, including ordering supplies and processing invoices.
· Organise and deliver staff training in COSHH, HACCP, Food Safety, Allergens, Legionella and IDDSI.
· Manage stock control for catering, housekeeping, laundry and PPE, including monitoring product recalls.
· Ensure compliance with COSHH, Food Safety, Allergen and HACCP guidelines.
· Maintain 'Safer Food Better Business' standards and ensure food safety audits maintain a 5-star rating.
· Ensure staff and volunteers comply with food safety and allergen regulations and maintain an allergen database.
· Assist with the organisation of catering events (e.g., hospice open days).
· Undertake audits, develop and oversee schedules for catering and housekeeping services.
· Work closely with the Facilities Lead where responsibilities are shared.
· Ensure compliance with CQC, food safety and infection control standards.
· Communicate effectively and sensitively with patients, carers, staff, and volunteers, ensuring confidentiality at all times.
General Duties
· Work collaboratively and cooperatively with all Bassetlaw Hospice colleagues.
· Ensure all staff complete mandatory training.
· Respect confidentiality across all aspects of hospice work.
· Abide by the Health and Safety at Work Act.
· Work within Bassetlaw Hospice policies and procedures.
· Plan and facilitate team meetings and contribute to induction of new staff.
· Always behave in a professional manner, reflecting and maintaining Bassetlaw Hospice values.
· Undertake other reasonable duties as directed.
· In all actions undertaken, maintain and promote the hospice's reputation.
Skills, Experience and Attributes Required
· BSC (Catering), MHCIM, HND, City and Guilds 706/1 and 2, NVQ level 2 and 3, or equivalent qualifications.
· Level 3 Food Hygiene Certificate and NVQ Level 2 in Food Preparation and Cooking (or equivalent).
· NVQ Level 3 in Kitchen Supervision (or working towards) desirable.
· Experience managing a kitchen, including staff supervision and budget management.
· Flexibility, excellent listening skills, and ability to build rapport with others.
· Friendly, compassionate and sensitive approach.
· Good IT skills, including Microsoft Outlook, Word and spreadsheets.
· Ability to work independently and use initiative.
What We Ask of You
· Act at all times in a way that supports the Vision and Values of Bassetlaw Hospice.
· Adopt a positive, proactive and flexible approach.
· Demonstrate confidence, reliability and trustworthiness.
Additional Information
This role is subject to receipt of satisfactory references and an enhanced Disclosure & Barring Service check. This job description is intended as a guide only and may be reviewed periodically with the post holder.
Please note, this listing may close earlier than the advertised date if a high volume of suitable applications is received.
Please note: This role is open to UK-based applicants only. We are not able to offer visa sponsorship at this time.
Bassetlaw Hospice Cedar House North Road Retford DN22 7XF
Job Type: Full-time
Pay: £27,485.00-£30,162.00 per year
Work Location: In person