Location
Bristol, Darlington, Manchester, Wolverhampton
About The Job
Here at the Ministry of Housing, Communities & Local Government (MHCLG), we work on things that make a real difference to people’s lives. Whether it's through the homes we live in, the work of our local councils, or the communities we’re all part of, our work is at the top of the political agenda. We have ambitious and far‑reaching outcomes to achieve this year and, if you’re thinking of joining us, there’s never been a more exciting time.
As an Interaction Designer, you will lead and coordinate interaction design work across the Private Rented Sector Database team and service, ensuring coherent and joined‑up journeys across multiple user groups. This includes the interfaces for landlords to register and letting agents to onboard, for tenants to view information about landlords, for local authorities to access the database, and for internal teams to use administration interfaces.
You will work closely with policy, operations, user research, content design and developers to design end‑to‑end, user‑centred journeys that enable users to understand, complete and trust the tasks they need to carry out. These stakeholder groups include landlords and tenants, letting agents, and local authorities. You will design usable and inclusive interfaces that meet user needs, drawing on research and data to develop, test and refine multiple design ideas. Your work will follow the GOV.UK Design System, the Service Standard and the Service Manual to ensure consistency, usability and accessibility across the service.
Find out more about our Digital teams and what they are working on through our MHCLG Digital blog.
Please note that MHCLG does not offer visa sponsorship and applicants will need a valid visa for the duration of your employment.
Job Description
* Ensure users can navigate the end‑to‑end Private Rented Sector Database service effectively, across digital and offline routes by designing clear, usable journeys that help them meet their needs.
* Collaborate with content designers, user researchers and policy colleagues to shape the overall service experience and ensure interaction design aligns with the wider strategy for the private rented sector problem space.
* Take responsibility for the quality of interaction design, ensuring screens, flows and patterns are in the right place, follow the GOV.UK Design System, and support users based on evidence from research and data.
* Design interactions that help users understand and act on complex legal requirements, translating legislation into clear, accessible journeys as policy evolves and new parts of the Renter’s Rights Act are implemented.
Person specification
* Prototyping usable interfaces that meet complex user needs.
* Explaining clearly design problems, ideas and decisions.
* Designing inclusive services that meet a wide range of access needs.
* Using research and data to develop, test and iterate multiple design ideas.
* Involving the right people throughout the design process.
* Using Figma and a good understanding of the Web Content Accessibility Guidelines 2.2, GOV.UK Design System, the Government Service Manual and the GOV.UK Style Guide.
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